Salsa CRM Reviews in February 2025: User Ratings, Pros & Cons

"No-Frills CRM"

What do you like best about Salsa CRM? Although initial onboarding from Blackbaud took some time, Salsa is a no-frills CRM with all modern accounting and marketing capabilities. The team is easy to reach for support and is constantly updating user functions. Queries building can be difficult but the Salsa team is always quick to help. What do you dislike about Salsa CRM? Unintuitive processes to sort data, build queries. Recommendations to others considering Salsa CRM: Economic and useful ...

"Salsa Customer Service is Excellent!"

What do you like best about Salsa CRM? That the engage platform speaks to the CRM platform and that the technicians are so happy to help me and are patient with my lack of knowledge. What do you dislike about Salsa CRM? As a member-supported NP, (like many I am sure) that creating a form for online purchases of membership does not communicate with the membership field in CRM and update that data automatically. It is also no conducive to people who purchase memberships for others and the ...

"Powerful CRM"

What do you like best about Salsa CRM? The best part of Salsa CRM is really the customer support. They are always very eager and helpful when I have a problem. What do you dislike about Salsa CRM? The downside, is that Salsa CRM does so much, that it's hard for one person to manage it all. Recommendations to others considering Salsa CRM: If you haven't used a CRM previously and are simply importing your data from something like Quickbooks or Excel, do a little extra reading on ways to make ...

"CRM review - KHS"

What do you like best about Salsa CRM? I like that we have one location for all donor history and records. Being able to pull up a customer's account and see how and why they have given over the last few years is very helpful in how we target them for future campaigns. What do you dislike about Salsa CRM? We did not have any guidance in setting up our account at the beginning so there were some complications with how appeals/campaigns/funds were set up and now they are "stuck". It is also ...

"Non-profit review of Salsa"

What do you like best about Salsa CRM? The software has come a long way since we started using it in 2015-2016. The company has made a lot of improvements and provided a lot of up to date tools for contacting our donors. The email templates are professional looking and relatively easy to put together without needing to use complicated design tools. What do you dislike about Salsa CRM? Salsa has two tools - Salsa CRM which is a full fledged database and Salsa Engage which is an online ...

"Salsa CRM is so easy to use!"

What do you like best about Salsa CRM? It is very easy to navigate for non-technical users. We were able to start using it right away to enter donations. Whenever we have questions about a feature, support is very helpful and will walk through the process with us if we need it. The dashboard for each constituent is very helpful when reviewing donor records. You can easily see at a glance what your last contact was with a constituent, when they last donated, and check on their contact ...

"Salsa has been a great help during the pandemic."

What do you like best about Salsa CRM? The team had Salsa has been so helpful as we navigated the quick transition from in person to virtual events. What do you dislike about Salsa CRM? Technology is always tricky, you have plenty of possibility to get yourself in a box. What problems is Salsa CRM solving and how is that benefiting you? Currently we are working with the membership program and adding cultivation.

"Salsa CRM and Engage User for 3 years"

What do you like best about Salsa CRM? Salsa CRM keeps our donor data organized. It is easy to run queries on our data so that we can make data-driven decisions in our organization. What do you dislike about Salsa CRM? Salsa CRM has some features that seem to be relics left behind from earlier versions of the app. It would be nice if Salsa either showed users how to utilize those features or if Salsa removed those features so they were cluttering up the app. Those "relic features" also can ...

"CRM/Engage"

What do you like best about Salsa CRM? I like that ALL the fields can be queried. What do you dislike about Salsa CRM? Sometimes it's complicated creating the proper query and sometimes there are things I can't edit or change to suit our needs What problems is Salsa CRM solving and how is that benefiting you? All people that either donate or sign up for our events are now in the system. This makes it easier to report on the people we are serving and to reach out to clients and donors.

"Need someone knowledgeable for this platform"

What do you like best about Salsa CRM? The ability to track membership renewals What do you dislike about Salsa CRM? It is not an intuitive platform and requires quite of bit knowledge and/or learning. Recommendations to others considering Salsa CRM: Make certain you have someone on staff that has the capability to understand all of the options available. What problems is Salsa CRM solving and how is that benefiting you? Membership renewal tracking