Salsa CRM Reviews in February 2025: User Ratings, Pros & Cons

"Fabulous Help Desk!"

What do you like best about Salsa CRM? I really like how DonorPro makes querying very easy and if you are ever in need of assistance or run into problems with anything the help desk is just one phone call away. I consider myself to be a pretty advanced user and I still run into problems that they are able to help me with right away, with almost no waiting period! What do you dislike about Salsa CRM? Sometimes I feel as though you have to hit numerous save buttons on the different nodes to ...

"I've been using Donor Pro for over 2 years."

What do you like best about Salsa CRM? It is very and organized. The technical support is very helpful and friendly. The how to videos are useful. What do you dislike about Salsa CRM? The way it looks could improve. The font and icons are very small and not very user friendly for most staff. What problems is Salsa CRM solving and how is that benefiting you? It is a great way to keep track of all donors.

"Long time user, long time lover"

What do you like best about Salsa CRM? The Advanced Query function is easy to use. The help desk is amazing. They really work to make this the best product they can. What do you dislike about Salsa CRM? Limitations in donation search and the amount of information that we can add to donations. The limitations on the global update feature- what it does is amazing, but there are so many other things I wish it could do! Recommendations to others considering Salsa CRM: For the price point, it's ...

"Donor Pro New User"

What do you like best about Salsa CRM? I like the ease of entering donor data and donations. The format is simple in design yet advanced for more diverse applications. What do you dislike about Salsa CRM? I have had some challenges building queries. Even when using templates and tutorials I have had challenges. We are very fortunate to have a staff member who understands everything about queries and we have been working on creating a variety of saved queries that should meet our need moving ...

"DonorPro CRM"

What do you like best about Salsa CRM? User friendly, and the online support helps solve any problems you don't intuitively know how to do. What do you dislike about Salsa CRM? wish it had a better volunteer platform for tracking volunteer efforts What problems is Salsa CRM solving and how is that benefiting you? tracking donors in 4 major metropolitan areas is difficult but DonorPro allows us to place people in those areas in charge of their donors. Helps us keep track of individual ...

"So far, so good. Our first month with DonorPro"

What do you like best about Salsa CRM? The staff and support at DonorPro are top notch. Our implementation specialist, Gina was really a dream to deal with. We've had to call a lot as we get comfortable with DonorPro and have not had a bad experience yet. The application is pretty straightforward to use. It is very different then out old one so we're working through that but I don't think it's that hard to learn given all the features it has. What do you dislike about Salsa CRM? The ...

"Great customer service"

What do you like best about Salsa CRM? DonorPro always has the customer in mind. They ask for user feedback, have donor pro user sessions and are very open to suggestions on how to make the product better. We have seen features that we have suggested and ask for implemented within the next release. Customer service is very quick to respond and is always very personal. We like that the program is very customizable. What do you dislike about Salsa CRM? The way the database is set up makes it ...

"Great product"

What do you like best about Salsa CRM? Simple to use and extremely cost-effective for small non-profits. What do you dislike about Salsa CRM? Product can be a bit technical to use at times, but classes are offered. What problems is Salsa CRM solving and how is that benefiting you? You cannot effectively development a donor base without proper donor software.

"DonorPro - Ideal for Group Fundraising Campaigns"

What do you like best about Salsa CRM? The friend-to-friend features make it easy to set-up and track the donations that come in as a result of efforts of individual boardmembers, volunteers and others who take an active role in soliciting funds for time-limited campaigns. What do you dislike about Salsa CRM? I am new to DonorPro and find it to be a very useful tool. At this time, I don't have any dislikes. What problems is Salsa CRM solving and how is that benefiting you? We needed a tools ...

"I found the webinar very informational."

What do you like best about Salsa CRM? I like how the speaker went into detail on how to use the new Donor Pro. I am very exciting to start using it. It will help me keep better track of our donors and donations, What do you dislike about Salsa CRM? The only thing I disliked was that it was a 3 day webinar What problems is Salsa CRM solving and how is that benefiting you? I am currently taking over the position to put the donations in and be able to print out reports on the different ...