Salsa CRM Reviews in February 2025: User Ratings, Pros & Cons

"Salsa has a great team to help with our needs"

What do you like best about Salsa CRM? Salsa has a great support staff to help pull some of the complicated reports regarding donations and our supporters. Their email and event abilities help manage our outreach effectively. Its display is colorful and more easily absorbed when trying to get acquainted with the software. What do you dislike about Salsa CRM? Some of the information gets cluttered, especially when trying to group individuals. Lots of steps involved in sending an email out to ...

"A full-service CRM worth considering"

What do you like best about Salsa CRM? Salsa is a full-service CRM that allows organizations to manage advocacy, fundraising, and marketing all in one place. What do you dislike about Salsa CRM? While the service is pretty straightforward their reporting is a little frustrating. It would be best to work with someone very experienced with Salsa to get those initial reports built. Recommendations to others considering Salsa CRM: Ask them about improvements to reporting. What problems is Salsa ...

"Occasionally frustrating, but powerful"

What do you like best about Salsa CRM? I like that Salsa covers -- reasonably well -- features that we would otherwise have to use several un-integrated products for -- email blasts, donation portal, write-your-legislators, event registration and management, etc. What do you dislike about Salsa CRM? At times, Salsa underperforms various module competitors -- it's not as user-friendly, for example, or as pretty as MailChimp for email blasts. It's not as powerful as Salsaforce for donation ...

"Fun product"

What do you like best about Salsa CRM? I like the ease of use of the product and the friendliness of the staff the best. We've used the software for many years and continue to be satisfied with it. What do you dislike about Salsa CRM? Wish it would interface with mip. Not really a big dislike but something that would shorten the processes we have internally. Recommendations to others considering Salsa CRM: Demo the software and find other nonprofits who are using it and ask them lots of ...

""Bare Bones" but economical and reliable"

What do you like best about Salsa CRM? It fit our budget and does what we need it to do. We can consolidate services (database, CRM, email, donations, etc.) and that was helpful. Uses Paypal, too! What do you dislike about Salsa CRM? Limited customization, not really great for surveys, you need to be pretty web savvy to change anything. Recommendations to others considering Salsa CRM: It's very bare bones, but it is an economical choice. What problems is Salsa CRM solving and how is that ...

"Customizable, effective, interface a little wonky"

What do you like best about Salsa CRM? Customizable Salsa actions that can take on skins of existing sights What do you dislike about Salsa CRM? The interface isn't necessarily intuitive, and the formatting is always glitching. What problems is Salsa CRM solving and how is that benefiting you? Activating e-champions around campaigns.

"Intuitive and Extensive"

What do you like best about Salsa CRM? It has so SO many features and options. Even with all these features, it has been incredibly easy to find the different aspects I have needed to use. What do you dislike about Salsa CRM? It is a bit plain looking. I know you can chance the colors of the screen and everything, but it still looks very utilitarian. What problems is Salsa CRM solving and how is that benefiting you? We have never tracked our donors before so it is solving that MAJOR ...

"Great product for managing donation for small non-profit"

What do you like best about Salsa CRM? Ability to manage donations and scheduled pledges What do you dislike about Salsa CRM? A little difficult to input data in an efficient manner What problems is Salsa CRM solving and how is that benefiting you? Solving the problem of growing large enough that managing through an Excel spreadsheet wasn't cutting it.

"Excellent DonorPro Review"

What do you like best about Salsa CRM? DonorPro for the most part is user friendly. It takes some time to figure it out but in the end, it is easy. What do you dislike about Salsa CRM? There are quite a few steps to get to each report. What problems is Salsa CRM solving and how is that benefiting you? I loved that DonorPro syncs with Convio.

"DonorPro Experience"

What do you like best about Salsa CRM? I felt that the software was one of the more user-friendly and intuitive donor management softwares I have encountered. Although most donor management software requires training to fully understand and know how to use all of the software's features, I felt that I was able to grasp basic and more advanced actions when using DonorPro to easily record constituent data and giving behaviors, as well as to input and pull gift batches for my organization's ...