Salsa CRM Reviews in February 2025: User Ratings, Pros & Cons

"Basic but affordable "

What do you like best about Salsa CRM? I was happy to see the peer to peer fundraising page capability as our donors responded well to this technology. What do you dislike about Salsa CRM? The interface and layout of the landing pages leave much to be desired. Dated interface. Recommendations to others considering Salsa CRM: Do a trial first- personally I would not recommend What problems is Salsa CRM solving and how is that benefiting you? Online donor list segmentation and management.

"Outdated"

What do you like best about Salsa CRM? Multiple features for various needs that your organization may or may not have. What do you dislike about Salsa CRM? Very slow and clunky. Feels outdated and has multiple problems with HTML/CSS design (ex: overriding a pre-existing layout for an email blast). Customer service is very very poor. What problems is Salsa CRM solving and how is that benefiting you? We use their donation pages features as well as email marketing.

"Awesome system but hope your really tech savey if you're going to try to use it"

What do you like best about Salsa CRM? I love all the features and capabilities of Salsa What do you dislike about Salsa CRM? The tech support is really lacking. It takes a LONG time to get an response and the fact that you have to go back and forth over email 1 question at a time means a simple questions or issue can take DAYS to resolve. The system is really complicated and even though they do have some videos to get you started the quality is not great and they barely scratch the surface ...

"Great functionality, Excellent support team!"

What do you like best about Salsa CRM? The training and support team are by far the best part. Learning new software can be difficult and Salsa has programs that help you learn everything you need to know and more! They share best practices info and customized solutions for your non profit. They are always willing to help and email support is very fast! What do you dislike about Salsa CRM? The message composers can be cumbersome in some ways. Not totally user friendly but still works well. ...

"Great CRM!"

What do you like best about Salsa CRM? There are a lot of aspects of Salsa CRM that I enjoy. It is easy to use, and the reporting is very robust. The custom fields are great and plug into letters where they are supposed to. I also like the membership which does a good job of helping us keep track of our memberships. What do you dislike about Salsa CRM? There are a couple of small items, but nothing too big. In a past CRM (which for the most part was NOT good), we had the capability to ...

"Happy Customer"

What do you like best about Salsa CRM? Easy queries and donation batching. Reports give good and fast donor information. What do you dislike about Salsa CRM? Would like more help with training and perhaps a manual. What problems is Salsa CRM solving and how is that benefiting you? We have been able to gather, compare, and pull great information about our donors.

"Salsa is easy to use"

What do you like best about Salsa CRM? I like how easy Salsa was to learn to use. For both a seasoned techie or someone afraid of tech it is easy to understand and use quickly. What do you dislike about Salsa CRM? I don't like that it does not directly integrate with my fund accounting software. This has to do with our fund accounting software company's unwillinginess to offer an open API and their insistence on charging a large fee to others to use their API. Not Salsa's ...

"Less than ideal"

What do you like best about Salsa CRM? The interface is fairly user-friendly and everything is pretty easy to find. What do you dislike about Salsa CRM? So much. There are a lot of quirks that make working in Salsa incredibly difficult, especially when you first start out. Not to mention that the support email is incredibly unhelpful. What problems is Salsa CRM solving and how is that benefiting you? We are a medium sized non profit that was looking for an easy to use platform.

"Very user friendly once you get used to it"

What do you like best about Salsa CRM? Salsa Engage is an easy-to-use platform for our event registrations, petitions, email blasts, etc. With very little training my coworkers and I are able to set up and send emails and I set up my first petition the other day - it was very easy and has gotten a lot of activity! What do you dislike about Salsa CRM? We had very little training and since this is a new product, we have found a lot of glitches that we have had to work around until they are ...

"Good Fundraising Tool"

What do you like best about Salsa CRM? Variety of info can be stored and retrieved, powerful reporting features, technical support is the best in the business What do you dislike about Salsa CRM? Online donations cumbersome to locate, volunteer module is very weak and needs vast improvement Recommendations to others considering Salsa CRM: Smart choice but consider the growing pains as they complete the merger with DonorPro and are still implementing many new things. What problems is Salsa ...