Salesmachine Reviews in March 2025: User Ratings, Pros & Cons

A must have for sales and customer success teams

What do you like best? Their daily usage indicator and map is a must for any biz dev team - even if they are using Intercom. New features such as health indicators, license utilisation ratio, analytics are relevant and helpful for Sales/CSM teams SalesMachine listens to its customers. They are moving fast on the roadmap and involve customers in the design and testing of important features. It becomes more useful every day thanks to their growing in/out data exchange capabilities ...

Good tool for account health and identify users

What do you like best? I like the simple interface that allows for easy access to client profiles What do you dislike? Think it could have better integrations that would allow for a more seamless approach to account health What problems are you solving with the product? What benefits have you realized? It solves the ability to check usage and identify not just one user but all users.

Good CS Tool

What do you like best? Being able to see recent activity, power users, MRR, health of various accounts that may have retention warnings. Good integration with salesforce. What do you dislike? Not enough tools for customer retention on it's own. Have to integrate it with other tools. Recommendations to others considering the product: Average customer success tool. What problems are you solving with the product? What benefits have you realized? Checking account health and ...

Best SaaS CSM platform

What do you like best? Super quick setup ( Intercom & Mixpanel integration) You can start small, as you scale your own product. What do you dislike? Nothing for now. I found all the value I was looking for! What problems are you solving with the product? What benefits have you realized? Filtering who are our best value customers. Helping us gaining a lot of time every day

Quick setup, easy to use

What do you like best? The setup was extremely quick. Configuration was easy and intuitive. What do you dislike? When I started using the tool, reporting options were missing. But it's been fixed since :) What problems are you solving with the product? What benefits have you realized? Monitoring customers and making sure we're not missing any opportunity.

Best CSM tool out there

What do you like best? What's great about SM is the ability to quickly identify if an account is at risk; and how it's using your platform/tool/service. What do you dislike? The ease of use and overall clarity will very much depend on your data: the onboarding can be a bit long. What problems are you solving with the product? What benefits have you realized? I used to switch in between several tools to quickly check an account's health. Now this is simplified, with all relevant ...

Perfect to gain productivity with my portfolio

What do you like best? I like the fact that you can add notes, all information we need, on each account. It is very usefull to change the deadlines, so that our Tasks list is update to date. What do you dislike? Some pages need to be redesigned so that we can have one view on all information from one page. What problems are you solving with the product? What benefits have you realized? Gaining time every day on my checklist, and when I'm onboarding, following my customers.

Sales machine gives you a quick insight into client behaviour!

What do you like best? The heat map is a quick and easy way to see how an account is using your tool What do you dislike? Not enough dashboards for Sales Teams looking for quick info on a particular account What problems are you solving with the product? What benefits have you realized? We can now identify potential churn risks. Customer Success can get an idea of how an account is performing before answering their questions

Salesmachine Customer

What do you like best? The segments are a rel use to the service, the colour separation visually outlines what needs work and the work that has payed off. What do you dislike? The inability to select separate clients/ customers individually to allow email updates/ nudges to take place without having to create individual accounts to allow a more focused output. Say a customer is doing well and they are in the top performing segments, if they have a bad month or a quiet week they drop ...

Great tool and support

What do you like best? The easiness of the interface and realtime health insights of our customer base. What do you dislike? At the moment nothing, everything works just fine. Recommendations to others considering the product: Just hop into the trial and experience the simplicity and value add of this tool. What problems are you solving with the product? What benefits have you realized? It's nearly impossible to track all the data of your customer in one place, ...