Salesforce Social Studio Reviews in February 2025: User Ratings, Pros & Cons

DISCONTINUED

"Great software and connects effortlessly with the rest of Salesforce"

What do you like best? The reports are awesome and make a great impression with management.

"Great software and connects effortlessly with the rest of Salesforce"

What do you like best? The reports are awesome and make a great impression with management.

"Social Studio ... Needs Improvement"

What do you like best? I like the concept of Social Studio -- allowing you to schedule and analyze off of the same platform, and working under the Salesforce CRM platform.

"Monitor who is talking about you"

What do you like best? You can choose which social media profiles on different platforms (Facebook, Twitter, Linkedin, etc) you want to follow, and then filter them to only see posts from those people when they are mentioning you or your brand or a certain topic. This is a really helpful way to see what is being said about you without having to spend a ton of time on social media. You can also use it to post to different channels and respond to posts all from one place.

"Good for scheduling -- not managing content development workflow/approvals"

What do you like best? I was working for a company that housed several different brands. Each had their own social media channels to manage -- some with separate pages for different countries. This tool was good for allowing each brand manager to manage the scheduling of content publication and sponsored posts, and be able to view the performance of different types of content. It was also key for our community manager to be able to spot any customer service issues that were going on that ...

"Good for scheduling -- not managing content development workflow/approvals"

What do you like best? I was working for a company that housed several different brands. Each had their own social media channels to manage -- some with separate pages for different countries. This tool was good for allowing each brand manager to manage the scheduling of content publication and sponsored posts, and be able to view the performance of different types of content. It was also key for our community manager to be able to spot any customer service issues that were going on that ...

"Social Studio is great for organizing all social accounts in one place, but there are some flaws"

What do you like best? Social Studio is something I started working with this year, and when you get past the learning curve, it's been pretty useful. I love that you can access all the social accounts from one place and get nice eye catching analytics that can be displayed.

"Social studio"

What do you like best? Very easy to use and efficient. Everything you need in one place.

"Social studio"

What do you like best? Very easy to use and efficient. Everything you need in one place.

"Good. With a lot of potential. "

What do you like best? This tool has great listening capability and an intuitive user interface. The analyze portion is fairly straightforward. There is a lot you can do with tagging, monitoring and publishing.