Salesforce Social Studio Reviews in February 2025: User Ratings, Pros & Cons

DISCONTINUED

"Experiencia en Educación"

What do you like best? Social Studio contribuye sobre todo a contar con una escucha de redes sociales efectiva y obtener resultados y alertas de forma instantánea.

"Social Studio for Organization"

What do you like best? I like social studio because it helps me keep my clients and potential clients organized. I like the social analytics features that can be created for each client specific to their analytical needs.

"Great tool for monitoring, responding, scheduling and analyzing social content"

What do you like best? I love that the tool houses everything in one place. We can schedule posts, tag content, monitor and respond to comments, communicate with other members of the institution about issues management and analyze data.

"Far from great. "

What do you like best? I don't have a whole lot I love about this. I have so many issues with the platform, I end up posting natively 90 percent of the time.

"Disappointing, to say the least"

What do you like best? Social Studio is a great tool for organizations who are already deeply committed to the Salesforce enterprise and want something that easily works within that without paying for another tool. I would not recommend this tool for large organizations, but think it would be a solid next step from a Hootsuite or SproutSocial for a medium sized company.

"Great!...in theory."

What do you like best? Social listening in the engagement tab is very helpful for our team!

"Social Studio: Solid sCRM platform"

What do you like best? I love the integration with the marketing cloud, the ability to create custom audiences and just how your social engagement strategy can expand into a paid, CRM, analytics and listen,ing strategy....Not only a solid publishing and engagement platform but generally how social studio can enhance your entire customer journey within digital strategy itself.

"Useful, but buggy"

What do you like best? Social studio has an easy-to-learn layout and provides me with useful analytics.

"Great software for brands"

What do you like best? Social studio has been a great tool for our brand to monitor what is being said on social. It also makes it quick and easy to manage conversations and keep track via macros.

"Good insights but interface is clunky"

What do you like best? Can export all posts from all networks by dates and tags What do you dislike?