Salesforce Social Studio Reviews in February 2025: User Ratings, Pros & Cons

DISCONTINUED

"The best"

What do you like best? It does not matter which browser you or your company use, which is nice! Internet Explorer, Chrome, or Opera, all of them. This makes very easy to use Social media function like Chatter, which can help businesses find collaboration. Looking like popular social media makes it very familiar and easy to understand for users. Functionality like news viewing, status updates, links sharing, and files uploading is available right from the dashboard. You also do not have to ...

"Sr. Manager, Public Relations"

What do you like best? I love that Social Studio allows me to do *almost* everything I can do when posting to LinkedIn natively.

Easy to use tool for interacting and helping our customers

PROS: I love how simple and yet effective this product is. I love its offers, its features are simple yet detailed. I must say that their support service is great and really helpful. CONS: I couldn’t remember the steps on how to close the cases, sometimes I cannot close them and I had to do it over again.

"Good so far"

What do you like best? I like being able to see all of the analytics and the reporting tools, this is very robust!

Great and easy to use tool for social media opportunities

PROS: The product is well-organized with clean and clear interface. It offers great set of features and integrations. There is no need to build dashboards from the start and to download the engagement console or to search for java support. I like that social analytics, engagement and publishing is in one place and you can go around from scheduling posts, engaging customers, searching for topic trends and opportunities without leaving the URL.

"Easy to use"

What do you like best? Media coverage Multi language adaptation

"Social Studio is good and could be so much better"

What do you like best? Nice experience to approve and schedule posts. The look and feel of the platform is nice enough, although awkward when trying to access monitoring profiles that are somewhat hidden in architecture. Easy to access organic metrics although still doesn't include organic impressions which is a huge miss. Friendly support staff once you get a dedicated success rep. I like the approval process and task area and the notes function should have a better email alert for team ...

Detailed, useful and clear interface

PROS: Complete feature set for Analytics, Customer Engagement, and Publishing with advanced interface. Everyone can learn how to use, publish and engage its customers via Social Studio. Very stable and clear platform, works perfectly.

"Ease of scheduling to most platforms except Instagram"

What do you like best? I use Social Studio for scheduling Facebook, Twitter (two separate accounts), LinkedIn and Instagram posts for my organization. I like how easy the platform makes scheduling and monitoring posts. There have been times where I'll schedule a dozen tweets for one day and it's easy to drag, drop and reschedule them for another time that day, which is much easier than having to go back into each tweet and selecting a different post time.

Easy to set up and use

PROS: Organized, clean and clear interface with great integrations, all in one package. You don’t have to build dashboards from start and to download the engagement console and to search for java support. Everything is super easy with Social Studio. Social analytics, engagement and publishing is in one place. You can easily go from scheduling posts, engaging customers, finding topic trends and opportunities without leaving the URL. The engagement tool is very powerful and useful tool.