Salesforce Social Studio Reviews in February 2025: User Ratings, Pros & Cons

DISCONTINUED

"Not very useful"

What do you like best? I like the publishing tools. It allows me to schedule my content weeks in advanced.

"A flamboyant tool with little practical functionality"

What do you like best? The one thing that Social Studio has done well for us is structuring a monitoring/engagement workflow. Custom macros, classifications, and assignments are very handy to ensure we respond quickly and accurately.

"Salesforce Social Studio"

What do you like best? Liked the customization options, offered many options. What do you dislike?

"Social Studio"

What do you like best? I like the ease of posting to several different social media accounts, especially in a hurry.

"Excellent Best-In-Class Tool"

What do you like best? The Social Studio tool's ability to connect campaigns and advertising abilities across platforms to enhance customer experience, and better target customer engagement.

"Useful tool for engaging with stakeholders"

What do you like best? Easy to pull data and devise actionable plans as a result. What do you dislike?

"Don’t really care much for it"

What do you like best? It has a hefty amount of tools at your disposal. They can vary all the way from social media management to outreach. Using it to manage Facebook and Instagram was easy enough but once you get into other social networks it can get better.

"Easy"

What do you like best? I like how simple it is to navigate through each section. What do you dislike?

"Easy deployment and intuitive customization"

What do you like best? We were up and running in 2 days and were able to match the functionality of our Sprinklr deployment in less than a week.

"Public Relations Specialist "

What do you like best? Literally nothing, the worst social media tool I have ever used