Salesforce Social Studio Reviews in February 2025: User Ratings, Pros & Cons

DISCONTINUED

Clunky, terrible program

PROS: Pulling data from Instagram. It's annoying because you can only do 90 day segments at a time but at least that works. Oh and it DOESN'T track follower count. CONS: Where to begin. I have used nearly every social scheduling tool in my 10 years of social media work. This is by far the clunkiest, most difficult to use program on the market. -They are extremely slow to add functionality available on other platforms. For example, Buffer, a cheap program, had the ability to schedule IG ...

Functional and easy to use tool

PROS: Social Studio helps us to manage our multiple business units with multiple social accounts from one place. The smoothly integration with other platforms within the iOS app is very powerful thing, especially integration with Radian6 Topic Profile. The setup for workflow is intuitive and very effective for our team management, everyone can post to several accounts. I’d like to say that the ability to include stock photo accounts to Social Studio accounts is very practical.

"Takes you back in time in UI & UX"

What do you like best? Nothing actually. There are no words which can describe my pain in using this software

"Helpful software"

What do you like best? The platform is easy to use - it is user friendly. What do you dislike?

"Sales Force Review"

What do you like best? I like how easy it was to use. It was easy to access our contact list, so calling and logging things was done with ease.

"Sales force review "

What do you like best? It’s easy to use, everything so straight forward and it allows you to import emailed docs into people’s contact profiles

"Disappointing onboarding, essential feature not included"

What do you like best? In theory, having the ability to create leads straight from social media interactions is pretty wonderful. On the CS side, creating cases is great.

"Very complete and with extreme confidence in your goal. "

What do you like best? Definitely Salesfoce Social Studio gives me guarantees of customer profile management, which I like since I can know and adjust guidelines based on my own users. In addition, its deployment is very strong, there are no processing errors or integrations, almost everything is integrated with Salesforce. Simply put, your customizations give a good sense to the overall operation of the program.

"Not a comprehensive solution"

What do you like best? Social Studio is great for sharing assets across complex organizations, third parties, multiple reviewers, etc. They have a number of features that can help you track approvals and manage content distribution, which is great for orgs with multiple regions or layers of marketing. It also integrates very neatly into the rest of the Salesforce suite of products.

"Easy Social Media Planning "

What do you like best? Not only does social studio let you schedule from right inside the program, but it works seamlessly with scheduling from within the social apps also. You can use the program to keep things organized, but you can also use social apps without running into errors or issues.