Salesforce Service Cloud Reviews in February 2025: User Ratings, Pros & Cons

"Service Transformation with Service Cloud"

What do you like best about Salesforce Service Cloud? That it is the leading AI- infused customer service platform that Salesforce continually invests in with ongoing innovation. Easy to implement if keep code low -none. Scales to the enterprise. What do you dislike about Salesforce Service Cloud? Traversing cross platform for cases/ CRM, WFM, CTI but SF is addeessing this. What problems is Salesforce Service Cloud solving and how is that benefiting you? Cost to serve via self service and ...

"Service Cloud is amazing"

What do you like best about Salesforce Service Cloud? It's consistently ready to go with no issues and 99% uptime. What do you dislike about Salesforce Service Cloud? There is nothing about service cloud that I don't like. What problems is Salesforce Service Cloud solving and how is that benefiting you? It's the one place for all our customer interactions.

"Centralized knowledge and history providing a streamlined solution flow."

What do you like best about Salesforce Service Cloud? Central case resolution and opportunity generation. Customizable and user friendly. What do you dislike about Salesforce Service Cloud? N/a. The customer buyin sometimes takes time. What problems is Salesforce Service Cloud solving and how is that benefiting you? It is our ticketing system of record, opportunity tracking, and lead generation/fulfillment system. It also maintains our contacts and users for our customers.

"honest review about salesforce service cloud"

What do you like best about Salesforce Service Cloud? easy to navigate, user friendly, and a strong database for all of our service information, easy to implement,provide good help support we can customize according to our needs by drag and drop and by writing our own code. What do you dislike about Salesforce Service Cloud? People may switch to an alternative CRM such as HubSpot, Zoho, or Pipedrive, which are more affordable and may have a better user interface. What problems is Salesforce ...

"AI and Service Cloud"

What do you like best about Salesforce Service Cloud? I love working with Cases. Building automation around cases and queues was a big part of my learning experience at my first company. What do you dislike about Salesforce Service Cloud? Sometimes service cloud can be hard to maneuver if there are lots of queues. Selecting the appropriate entry order becomes exponentially more important and can lead to lots of issues if we're careless. I wonder if AI can offer suggestions on where to put ...

"Excellent Service Cloud Management Tool"

What do you like best about Salesforce Service Cloud? Ease of Use Powerful Open API Quick to Adapt What do you dislike about Salesforce Service Cloud? I have been a fan of this product nothing there to dislike What problems is Salesforce Service Cloud solving and how is that benefiting you? Salesforce has helped us implement better customer service console with Salesforce service cloud, it helps agent to find information in one place

"360 customers service’s"

What do you like best about Salesforce Service Cloud? All your data is all together in one system. Highly customisable platform that can scale and grow with your business. What do you dislike about Salesforce Service Cloud? Some features are not standard compared to other systems. Like a portal or soft phone integration or live chat. What problems is Salesforce Service Cloud solving and how is that benefiting you? All departments are on the same system leading to better customer services.

"The best and easy to use the service cloud"

What do you like best about Salesforce Service Cloud? Einstein and flows and field leavel security's & integration these are the best that I use regularly in my org this every time I had assigned with a task every time I learn new kind of actions while implementing the scenarios this is the best platform to improve our skills and this is so easy to use and when ever I struck with the issue I can raise a ticket and get support from the customer support team What do you dislike about ...

"Performance"

What do you like best about Salesforce Service Cloud? Salesforce is used as a ticketing service tool at my organisation and it is easy and quick when it comes to using salesforce. It has helped me to learn and gain knowledge about salesforce very quickly. What do you dislike about Salesforce Service Cloud? There can be salesforce outage which can cause issue sometimes. What problems is Salesforce Service Cloud solving and how is that benefiting you? The knowledge base article are easy to ...

"Amazing experience"

What do you like best about Salesforce Service Cloud? 1) Top notch Customer service. 2) Chatbot and instant messaging are the X factor. 3) Easy and user-friendly interface. 4) Broad Customizable options for its users. What do you dislike about Salesforce Service Cloud? Honestly, I didn't have any dislikings. But I would like to add Two things. I think "Reporting" could be better and also please try to add more options for customer service contact. What problems is Salesforce Service Cloud ...