Salesforce Service Cloud Reviews in February 2025: User Ratings, Pros & Cons

"A Comprehensive Review of Salesforce Service Cloud"

What do you like best about Salesforce Service Cloud? 360-Degree Customer View: Service Cloud provides a holistic view of customer information, allowing service agents to have a complete understanding of each customer's history, preferences, and interactions. Case Management: It offers robust case management tools, helping service teams to efficiently track, prioritize, and resolve customer issues. Omni-Channel Support: Salesforce Service Cloud supports multiple channels of communication, ...

"Honest Rivew about salesforce"

What do you like best about Salesforce Service Cloud? Salesforce easy to use multiple features makes different from others we can customize things according to our requirements and help support is always there from there team What do you dislike about Salesforce Service Cloud? Time consuming, sometimes process is bit lengthy. What problems is Salesforce Service Cloud solving and how is that benefiting you? Allows our team to track and manage customer cases, offer businesses a 360° degree ...

"Salesforce service cloud is best among all the clouds in Salesforce which provides best services."

What do you like best about Salesforce Service Cloud? Salesforce service cloud is one of the best cloud among all the clouds in Salesforce which provides best services. Easy to learn in trailhead platform. What do you dislike about Salesforce Service Cloud? Salesforce service cloud is best cloud so nothing to dislike. Best content about Salesforce service cloud is not available in other channels except trailhead. What problems is Salesforce Service Cloud solving and how is that benefiting ...

"Best For Service Cloud."

What do you like best about Salesforce Service Cloud? In Service Cloud, Salesforce provide 24 Hours of support system and its own Salesforce platform that is help center. Salesforce provide all services to betterment of your business Processes. What do you dislike about Salesforce Service Cloud? Actually I'm not experienced person about service cloud so currently not found any disadvantage about service cloud. But in this world there is no 100% good things. What problems is Salesforce ...

"A great achievement as Salesforce Service Cloud Consultant"

What do you like best about Salesforce Service Cloud? Salesforce service cloud is best for those business who use call centre or service base business. And having a certification in Salesforce service cloud is a very achievement where the hiring person assured that they hire a certified guy who can done there any work that related to service cloud. What do you dislike about Salesforce Service Cloud? I dislike the Omni channel standard features there should some flexibilities where we can ...

"Honest review about Salesforce service cloud"

What do you like best about Salesforce Service Cloud? Salesforce service cloud is one of the best platform to manage customers data it's easy to use and implement it provides good customer support and helps to customize data according to our need by providing various features through easy integrations. What do you dislike about Salesforce Service Cloud? User needs training to work upon it to grasp customization and some detailed module description is needed for first time visitors. What ...

"Too honest review about sales force"

What do you like best about Salesforce Service Cloud? Its helpful we can easy of use , with the drag and drop we can create things, number of features, customer support is there. What do you dislike about Salesforce Service Cloud? Time consuming and sometimes process is bit slow. What problems is Salesforce Service Cloud solving and how is that benefiting you? the cost, which can be prohibitive for businesses or those on a tight budget but helpful for those dont have bufget issues.

"Happy Customer"

What do you like best about Salesforce Service Cloud? Work-life balance, Good package, Honestly speaking, Dynamic HR's, friendly environment, best place to learn new things. What do you dislike about Salesforce Service Cloud? Not giving chance to getting into company. What problems is Salesforce Service Cloud solving and how is that benefiting you? It gives the customer support related to the admin CRM and many more. allows your team to track and manage customer cases.

"The goto CRM tool"

What do you like best about Salesforce Service Cloud? Easy to use tool for your day to day customer service needs What do you dislike about Salesforce Service Cloud? Through time, there are lot of limitations that are popping up. Mostly in analytics space. What problems is Salesforce Service Cloud solving and how is that benefiting you? Its the go to tool for all of our CRM needs

"It is vast and helps to explore new technologies"

What do you like best about Salesforce Service Cloud? Marketing automation, journey builder and content creation What do you dislike about Salesforce Service Cloud? We can directly use the tokens instead of using ampscipt What problems is Salesforce Service Cloud solving and how is that benefiting you? As we using it for scheduling there is no need to wait or to be conscious for campaign launch