Salesforce Service Cloud Reviews in February 2025: User Ratings, Pros & Cons

A review on Salesforce.

PROS & CONS What are the best aspects of this product? Tasks have resulted to larger book sizes of account management a lot more maintained. Nothing will ever go missing/overlooked. Outlook e-mail logs, sales, and account management function a lot better by means of Opportunity Identification tracking. The whole platform on its own can be customized. It's geared to being detailed-oriented to suit your organization's needs. What aspects are problematic or could work better? Its console ...

A support tool with great functions

PROS & CONS What are the best aspects of this product? It provides an easy way to provide customer support. Its built in feature lets us easily create, manage and follow up with the tickets. There is an automatic mechanism for creating messages and generating emails, which really cuts the pace of extensive workloads. Everything happens on a ‘sales and networking’ basis, making the process scalable and very dynamic. I think that SFDC is an innovative solution for every developer (both from ...

Our support choice

PROS & CONS What are the best aspects of this product? Trust me, customer support is as easy as it gets. The software comes with many helpful features, and it allows me to follow and manage tickets without too much effort. The program also has auto-mechanisms for creating content and generating emails, and that’s a real blessing to our job. What aspects are problematic or could work better? It takes more than common sense to use the program. I spent a lot of time trying to understand ...

Great support that''s individualized.

PROS & CONS What are the best aspects of this product? The flexibility of the platform as well as its simple configuration lets DUFL to make customizations to our service to each customer. We now have support in customer requests. We can create customer profiles which prompts logistics and service operations to the requirements of each customer. Being able to treat our customers as each individual with uniqueness is important to DUFL. What aspects are problematic or could work better? ...

Salesforce Service Cloud improves the interaction with customers

PROS & CONS What are the best aspects of this product? The infrastructure makes it the most scalable piece of software I’ve ever seen. Flexibility is also undisputable, meaning that seats can be added to support the growth of your business without making serious hardware investment. Great, indeed. Routing issues happens fast and accurate, due to the escalation rules and the automated assignment. Another thing you don’t find in similar software is an integrated database, allowing you to ...

A review from a system admin and consultant.

PROS & CONS What are the best aspects of this product? Some good things to take note of. The service cloud console and feedback tracks interactions made between the CC team and client. Auto recommendations of solutions and topics. With Omni-Channel. Processes involved for approval. What aspects are problematic or could work better? The FAQ articles seem to be old. Has a lot of bugs in the system. It can be challenging to make customizations and getting them off the ground swiftly. ...

Brilliant tool

PROS & CONS What are the best aspects of this product? The flexibility in business use cases. Native case management with a combination of approval process and worklows. Health check on a service done in real-time. This can be made through Reports and Dashboard. Success community support. What aspects are problematic or could work better? There are several downsides with this. Its Process Builder has a lot of problems. The ideas within the Idea Exchange will sit for years and won't even ...

Service cloud has never been this great!

PROS & CONS What are the best aspects of this product? It's the new console era. It's super fast. A great portal that you'll want to have your hands on all the time! It made it possible for our organization to scale further in terms of optimal care offered to our very own customer base. A significant increase can be seen on the sat score since we started implementing this. What aspects are problematic or could work better? Small workflow enhancements under its hood should make things ...

A useful tool in working cases.

PROS & CONS What are the best aspects of this product? I like being given the chance to organize customer cases. I love having all client communication tucked all in a single platform. That also includes work files, comments, and social connectivity. This all-in-one tool is powerful for dealing with different kinds of technical cases that I manage daily. Personally, this, by far, is one powerful CRM that I've ever come across. What aspects are problematic or could work better? Attached ...

Using this for customer support.

PROS & CONS What are the best aspects of this product? Anything related to customer account can now be organized. It also makes things a lot easier to spot. This is perfect for customer support. I already know who I'm collaborating with, the products being utilized, and the type of questions they asked before. What aspects are problematic or could work better? It's challenging sending an e-mail directly from the phone app. Given that a majority of our interactions with our customers ...