Salesforce Service Cloud Reviews in February 2025: User Ratings, Pros & Cons

A support tool with great functions

PROS & CONS What are the best aspects of this product? It provides an easy way to provide customer support. Its built in feature lets us easily create, manage and follow up with the tickets. There is an automatic mechanism for creating messages and generating emails, which really cuts the pace of extensive workloads. Everything happens on a ‘sales and networking’ basis, making the process scalable and very dynamic. I think that SFDC is an innovative solution for every developer (both from ...

A review on Salesforce.

PROS & CONS What are the best aspects of this product? Tasks have resulted to larger book sizes of account management a lot more maintained. Nothing will ever go missing/overlooked. Outlook e-mail logs, sales, and account management function a lot better by means of Opportunity Identification tracking. The whole platform on its own can be customized. It's geared to being detailed-oriented to suit your organization's needs. What aspects are problematic or could work better? Its console ...

An admin and developer of Salesforce.

PROS & CONS What are the best aspects of this product? A majority of our primary activity in Salesforce is case management via our wide range of services. Such functionality is built within a console in assisting our team to be efficient in managing large volumes of cases daily. We're also using our knowledge in helping agents to be efficient in resolving issues. We've made numerous automations via worklow and process builder. What aspects are problematic or could work better? We were ...

A non-profit utilizing sales.

PROS & CONS What are the best aspects of this product? The tool can be expanded to suit your requirements as well as growth. Depending on how you really want to customize things, Salesforce is capable of serving any organization. When it comes to non-profits, it's able to servie volunteers, HR, and programs. A maximum of 10 licenses are given to non-profits free of charge. This should be sufficient for medium-sized teams. What aspects are problematic or could work better? A full-time ...

Great support that''s individualized.

PROS & CONS What are the best aspects of this product? The flexibility of the platform as well as its simple configuration lets DUFL to make customizations to our service to each customer. We now have support in customer requests. We can create customer profiles which prompts logistics and service operations to the requirements of each customer. Being able to treat our customers as each individual with uniqueness is important to DUFL. What aspects are problematic or could work better? ...

Salesforce Service Cloud improves the interaction with customers

PROS & CONS What are the best aspects of this product? The infrastructure makes it the most scalable piece of software I’ve ever seen. Flexibility is also undisputable, meaning that seats can be added to support the growth of your business without making serious hardware investment. Great, indeed. Routing issues happens fast and accurate, due to the escalation rules and the automated assignment. Another thing you don’t find in similar software is an integrated database, allowing you to ...

Our support choice

PROS & CONS What are the best aspects of this product? Trust me, customer support is as easy as it gets. The software comes with many helpful features, and it allows me to follow and manage tickets without too much effort. The program also has auto-mechanisms for creating content and generating emails, and that’s a real blessing to our job. What aspects are problematic or could work better? It takes more than common sense to use the program. I spent a lot of time trying to understand ...

A review from a system admin and consultant.

PROS & CONS What are the best aspects of this product? Some good things to take note of. The service cloud console and feedback tracks interactions made between the CC team and client. Auto recommendations of solutions and topics. With Omni-Channel. Processes involved for approval. What aspects are problematic or could work better? The FAQ articles seem to be old. Has a lot of bugs in the system. It can be challenging to make customizations and getting them off the ground swiftly. ...

An admin and developer of Salesforce.

PROS & CONS What are the best aspects of this product? A majority of our primary activity in Salesforce is case management via our wide range of services. Such functionality is built within a console in assisting our team to be efficient in managing large volumes of cases daily. We're also using our knowledge in helping agents to be efficient in resolving issues. We've made numerous automations via worklow and process builder. What aspects are problematic or could work better? We were ...

A non-profit utilizing sales.

PROS & CONS What are the best aspects of this product? The tool can be expanded to suit your requirements as well as growth. Depending on how you really want to customize things, Salesforce is capable of serving any organization. When it comes to non-profits, it's able to servie volunteers, HR, and programs. A maximum of 10 licenses are given to non-profits free of charge. This should be sufficient for medium-sized teams. What aspects are problematic or could work better? A full-time ...