Salesforce Service Cloud Reviews in February 2025: User Ratings, Pros & Cons

"Wonderful experience more power and kudos to the team"

What do you like best about Salesforce Service Cloud? Its a wonderful tool with covering most of the line of business covered What do you dislike about Salesforce Service Cloud? Dark theme would be nice also making it more convenient to navigate What problems is Salesforce Service Cloud solving and how is that benefiting you? Not to mention specific

"Salesforce service cloud is amazing product mainly for the support company"

What do you like best about Salesforce Service Cloud? Auto assignment of ticket using automated workflow What do you dislike about Salesforce Service Cloud? Need to improve UX view of the most of the screen Recommendations to others considering Salesforce Service Cloud: Highly recommend this product to others What problems is Salesforce Service Cloud solving and how is that benefiting you? Solving major issue of managing customer's request

"Salesforce Service Cloud Transformed Our Support Connectivity"

What do you like best about Salesforce Service Cloud? Salesforce Service Cloud is highly customizable and allows for easy addition of case categories, new case forms, workflows that will help to enable easier escalation between groups and eliminate any of the back-and-forths you see in escalations between tiers. The addition of tons of plugins for software like Aha!, Azure DevOps, call center, and chat platforms are fantastic and serve us better. What do you dislike about Salesforce Service ...

"EA"

Describe the project or task Salesforce Service Cloud helped with: Multi-tasks tracking for the entire group What do you like best about Salesforce Service Cloud? The whole team can synchronize the work in real-time. What do you dislike about Salesforce Service Cloud? It happened to me several times that some leads are multi-posted What problems is Salesforce Service Cloud solving and how is that benefiting you? Post the tasks and assign them to different agents while making sure that we ...

"Great Databse, Smooth Info Processing"

Describe the project or task Salesforce Service Cloud helped with: Helped keep client info compiled into one program for easy access and information evaluation What do you like best about Salesforce Service Cloud? The great UX design and also amount of info stored for one client What do you dislike about Salesforce Service Cloud? the back button does not always lead to the correct intended page What problems is Salesforce Service Cloud solving and how is that benefiting you? Solving issues ...

"The Definitive CRM Experience For Users"

Describe the project or task Salesforce Service Cloud helped with: Even though Salesforce is an incredible collective of useful apps, the main use we have had it for is Call Center Interaction. It swiftly resolves all needs of the company I'm a part of has—even more, it is excellent to use collectively for all teams alike. What do you like best about Salesforce Service Cloud? For me, coming from using platforms that are a lot more dated and uncomfortable for an end-user experience, It was ...

"Salesforce Service Cloud Tool Review"

What do you like best about Salesforce Service Cloud? The best thing I like about this tool is is is used in customer service to support the customer and help the customer with the best and accurate resolution we can. What do you dislike about Salesforce Service Cloud? There is nothing to dislike about this tool; as we all understand to work in customer service, we need the tools to be user-friendly or can say easy to use for all of us. What problems is Salesforce Service Cloud solving and ...

"Salesforce is a great service!"

Describe the project or task Salesforce Service Cloud helped with: I work with Salesforce to keep all the information about my customers and communicate with them What do you like best about Salesforce Service Cloud? A very intuitive tool and easy to use, have a lot of integrations with other tools What do you dislike about Salesforce Service Cloud? Dashboards lack a lot of features, and the reports can't include more than 3 objects What problems is Salesforce Service Cloud solving and how ...

"Super Service Cloud"

What do you like best about Salesforce Service Cloud? Service Cloud is a fantastic tool that allows you to better service your customers and efficiently resolve issues. I love the library of historical resolutions that it naturally creates. What do you dislike about Salesforce Service Cloud? Case/chat routing was a struggle for our team to stand up. Recommendations to others considering Salesforce Service Cloud: Leap. It's a fantastic tool that'll solve many of your customer service ...

"Best of the world in Service call center world"

What do you like best about Salesforce Service Cloud? Salesforce service console , workflows, Live chat, Sharing rules, Automation, Assignment rules What do you dislike about Salesforce Service Cloud? Knowledge as separate license which is key for service Recommendations to others considering Salesforce Service Cloud: Cost will be high. Make sure to have enough budget for every small feature What problems is Salesforce Service Cloud solving and how is that benefiting you? Ease of call ...