9.6
Spot Score
Customer service made smarter, faster, and better.
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Starts from $25/user/month when yearly
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Showing 31-40 out of 780
AU
Anonymous User
12/14/23
"Happy service customer"
What do you like best about Salesforce Service Cloud? Scales with business..easy until confirmation What do you dislike about Salesforce Service Cloud? Omni channel management hard to configure What problems is Salesforce Service Cloud solving and how is that benefiting you? Case management and determine what's trending
HR
Henry R
12/14/23
"Awesome."
What do you like best about Salesforce Service Cloud? The over all start to finish customer experience. What do you dislike about Salesforce Service Cloud? Not sure what can be integrated into it from outside sources. What problems is Salesforce Service Cloud solving and how is that benefiting you? Automation
TL
Tejas L
12/14/23
"Lead product manager and Implementation lead"
What do you like best about Salesforce Service Cloud? Easy to integrate . 1 view for customer Einstein GPT for service. Case sentiments What do you dislike about Salesforce Service Cloud? Nothing so far. May be in future provide more OOTB AI capabilities What problems is Salesforce Service Cloud solving and how is that benefiting you? Account executives can get immediate insights of Customers cases
AD
Andres D
12/14/23
"Great platform"
What do you like best about Salesforce Service Cloud? It is easy to configure, allows you to set it up without any development knowledge, if what you need is a basic routing of cases to agents What do you dislike about Salesforce Service Cloud? Contacting support can be challenging, since they don't have all the answers What problems is Salesforce Service Cloud solving and how is that benefiting you? It's used to handle and keep track of guests issues
HR
Henry R
12/14/23
"Awesome."
What do you like best about Salesforce Service Cloud? The over all start to finish customer experience. What do you dislike about Salesforce Service Cloud? Not sure what can be integrated into it from outside sources. What problems is Salesforce Service Cloud solving and how is that benefiting you? Automation
AU
Anonymous User
12/14/23
"Happy service customer"
What do you like best about Salesforce Service Cloud? Scales with business..easy until confirmation What do you dislike about Salesforce Service Cloud? Omni channel management hard to configure What problems is Salesforce Service Cloud solving and how is that benefiting you? Case management and determine what's trending
TL
Tejas L
12/14/23
"Lead product manager and Implementation lead"
What do you like best about Salesforce Service Cloud? Easy to integrate . 1 view for customer Einstein GPT for service. Case sentiments What do you dislike about Salesforce Service Cloud? Nothing so far. May be in future provide more OOTB AI capabilities What problems is Salesforce Service Cloud solving and how is that benefiting you? Account executives can get immediate insights of Customers cases
AD
Andres D
12/14/23
"Great platform"
What do you like best about Salesforce Service Cloud? It is easy to configure, allows you to set it up without any development knowledge, if what you need is a basic routing of cases to agents What do you dislike about Salesforce Service Cloud? Contacting support can be challenging, since they don't have all the answers What problems is Salesforce Service Cloud solving and how is that benefiting you? It's used to handle and keep track of guests issues
TK
Tushar K
12/12/23
"Salesforce Service Cloud is widely used app in our Company."
What do you like best about Salesforce Service Cloud? Salesforce Service Cloud for its comprehensive customer service and support features, including case management, knowledge base, and seamless integration with other Salesforce products. Seamless integration with other Salesforce products and third-party applications enhances overall workflow efficiency. Salesforce Service Cloud for its extensive reporting and analytics features, empowering businesses to gain valuable insights into ...
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ST
Soumya T
12/12/23
"My Honest review"
What do you like best about Salesforce Service Cloud? Salesforce provides better access to customer database and it empowers the customer's enabling them to help themselves. What do you dislike about Salesforce Service Cloud? The platform is a Lil bit complex so we need to train our users to become proficient. What problems is Salesforce Service Cloud solving and how is that benefiting you? It is Solving and managing customer cases,your team can easily assign case and easily set ...
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