Salesforce Service Cloud Reviews in March 2025: User Ratings, Pros & Cons

"Sales Experience"

What do you like best about Salesforce Service Cloud? I recently had a tremendously positive experience with Salesforce Service Cloud. I was impressed by its user-friendly interface and intuitive features. The platform allowed me to efficiently manage customer inquiries and track their progress in real-time. The automated workflows streamlined my team's processes, resulting in improved productivity and faster response times. Overall, Salesforce Service Cloud has transformed our customer ...

"Excellent one stop solution for all the Sales and Marketing. We’d"

What do you like best about Salesforce Service Cloud? User interface , lightning features , new features for every 3 months . What do you dislike about Salesforce Service Cloud? No proper tools for developers for identifying or performing a code compare or code search What problems is Salesforce Service Cloud solving and how is that benefiting you? Quick connect with field sales team , custom solutions quick to build for complex business needs

"Modern CRM product"

What do you like best about Salesforce Service Cloud? Good experience across devices and platforms What do you dislike about Salesforce Service Cloud? No good developer friendly tools . Using third party addon What problems is Salesforce Service Cloud solving and how is that benefiting you? Activity and task management solutions

"Salesforce Admin"

What do you like best about Salesforce Service Cloud? The best tool we used. Very customazible What do you dislike about Salesforce Service Cloud? I cannot remember anything not good about Service Cloud What problems is Salesforce Service Cloud solving and how is that benefiting you? Service cloud helps is better connect with customers

"Low code solutions"

What do you like best about Salesforce Service Cloud? Being able to quickly create solutions with low code greatly increases productivity for devs and the users. What do you dislike about Salesforce Service Cloud? Sometimes troubleshooting takes long, finding answers is not as easy What problems is Salesforce Service Cloud solving and how is that benefiting you? Making easier for our custumer services to help our custumers purchase and manage our products

"Excellent presentations. Clear UI"

What do you like best about Salesforce Service Cloud? The ease of use along with the new ai enhancements coming down the pipeline. What do you dislike about Salesforce Service Cloud? There wasn't much I didn't like about salesforce service cloud. It would be nice to see some more emphasis on it with ai. What problems is Salesforce Service Cloud solving and how is that benefiting you? Case management is a huge problem our organization faces and service cloud helps consolidate all of our ...

"Amazing product"

What do you like best about Salesforce Service Cloud? Ease of use when configuring the system. What do you dislike about Salesforce Service Cloud? Interface sometimes has performance issues What problems is Salesforce Service Cloud solving and how is that benefiting you? Connecting with our customers in real time

"Scalable support for our customers"

What do you like best about Salesforce Service Cloud? My favorite thing on Service Cloud changes based on the day. Today I am loving the ability to add our new specialized CS team in a few clicks! Overall I love how Service Cloud made all seven of our departments on Salesforce a little happier. Often tech implementations can feel like a series of compromises - not true with Service Cloud! What do you dislike about Salesforce Service Cloud? I literally can't think of anything I dislike. What ...

"Service rocks"

What do you like best about Salesforce Service Cloud? Connection to the rest of my customers data What do you dislike about Salesforce Service Cloud? There is nothing that I can think of right now What problems is Salesforce Service Cloud solving and how is that benefiting you? Capturing product and service complaints

"It can change the agent experience and job"

What do you like best about Salesforce Service Cloud? It's a one stop place for the agent. It can help productivity and efficiency. What do you dislike about Salesforce Service Cloud? It could be more intuitive and easy for self learning. What problems is Salesforce Service Cloud solving and how is that benefiting you? It will help us standardize our call centersa