Salesforce Service Cloud Reviews in February 2025: User Ratings, Pros & Cons

"Perfect solution for scalable Service Orchestration"

What do you like best about Salesforce Service Cloud? Most helpful are capabilities like Case Management, the Knowledge Base, Automation and Workflow support on a very high level. The full Salesforce Integration is a great asset to be very efficient. What do you dislike about Salesforce Service Cloud? Nothing at all. The solution is very scalable and can support us from the initial starting point towards a large scale rollout. Not to change the environment is key. What problems is ...

"Dreamforce"

What do you like best about Salesforce Service Cloud? Service console allows agents to focus on contact information, case details, account information; all within one tab What do you dislike about Salesforce Service Cloud? Pricing is little expensive for midsize companies What problems is Salesforce Service Cloud solving and how is that benefiting you? 1. Automating customer service 2. Getting customer feedback

"Salesforce Service Cloud Product Recommendation"

What do you like best about Salesforce Service Cloud? Service capabilities- Case management, Omni channel and Chat bot What do you dislike about Salesforce Service Cloud? Nothing concerning. We utilize most of the OOTB service features What problems is Salesforce Service Cloud solving and how is that benefiting you? Product services and issues

"Salesforce Service Cloud review"

What do you like best about Salesforce Service Cloud? For us the service cloud offers client insight into our processes. The customer service team is able to quickly assist our clients in solving complex issues What do you dislike about Salesforce Service Cloud? Case assignments can be problematic at times. It would be nice to allow the manager the ability to easily mark a representative out of the office and have cases automatically reassigned What problems is Salesforce Service Cloud ...

"World leader in service management"

What do you like best about Salesforce Service Cloud? Functionality commitment to innovation Strong company dedicated to values that mean a lot to me What do you dislike about Salesforce Service Cloud? Nothing comes to mind about what I dislike What problems is Salesforce Service Cloud solving and how is that benefiting you? Helping my clients resolve customer issues and collaborate together easily and effectively

"Game Changer"

What do you like best about Salesforce Service Cloud? I love they the out of the box experience is already fitting almost all of our needs, and yet still so much flexibility to customize and fit your business needs. Having service cloud has massively improved our ability to trend product issues and better manage continuous product. I'm super excited about the new functionality coming with Einstein and slack for service cloud! What do you dislike about Salesforce Service Cloud? not much - I ...

"Service Product Manager"

What do you like best about Salesforce Service Cloud? I love utilizing the standard cases object to solve many of our different sales process. What do you dislike about Salesforce Service Cloud? Limited functionality to only certain objects like milestones. What problems is Salesforce Service Cloud solving and how is that benefiting you? We have legacy teams that are using classic features and need to get them the standard functions in the lightning. .

"What service cloud can do for you"

What do you like best about Salesforce Service Cloud? Service cloud offers the best way to manage and effectively guide efficiency within a service team for all centers or general service teams. Automation and excellent ai options to get the best results. What do you dislike about Salesforce Service Cloud? Some of the new features are a bit difficult to implement without product experts, it can be better with more generally available documentation and trailhead modules What problems is ...

"My Game-Changer: Salesforce Service Cloud"

What do you like best about Salesforce Service Cloud? 1. Customer-Centric Approach: Salesforce Service Cloud helped us put our customers at the center of everything we do. Having a 360-degree view of each customer allowed us to provide personalized and efficient support. 2. Empowering Agents: It’s not just a tool; it’s an agent empowerment platform. My team embraced it because it simplified their tasks, allowing them to focus on meaningful customer interactions rather than drowning in ...

"La herramienta para cambiar la experiencia del ciudadano"

What do you like best about Salesforce Service Cloud? Le permite al ciudadano interactuar con la institución de manera natural, intuitiva, con toda la información en un solo lugar. Apoya los procesos de toma de decisiones de los procesos con información en tiempo real What do you dislike about Salesforce Service Cloud? Inicialmente el proceso de implementación requiere de conocimiento especializado, sin embargo, una vez te adentradas en el conocimiento de la herramienta se convierte en tu ...