Salesforce Service Cloud Reviews in February 2025: User Ratings, Pros & Cons

"Super consultants bringing service to our customers"

What do you like best about Salesforce Service Cloud? easy for our consultants bringing service to our customers . Strong connected solutions for everyday use. time tracking and customer connection as good as it gets What do you dislike about Salesforce Service Cloud? I can't se much here, easy to setup and use. easy for our consultants bringing service to our customers . Strong connected solutions for everyday use. time tracking and customer connection as good as it gets What problems is ...

"Best Salesforce Product"

What do you like best about Salesforce Service Cloud? I especially like the Knowledge Cloud and the possibilities coming along with What do you dislike about Salesforce Service Cloud? I have nothing to mention here. The only thing would be the limitations with regards to a multi tenant knowledge setup What problems is Salesforce Service Cloud solving and how is that benefiting you? Assisted care, selfcare.

"Works for Us"

What do you like best about Salesforce Service Cloud? We have come to realize that the needs of our organization are complex and unique to our industry but Service Cloud is adaptable and can handle it all. What do you dislike about Salesforce Service Cloud? Easy customization makes ad hoc requests more tempting to fulfill but also results in mountains of tech debt that can be extremely hard to eliminate What problems is Salesforce Service Cloud solving and how is that benefiting ...

"Great product to organize business needs"

What do you like best about Salesforce Service Cloud? The way our team can work together to provide for our customers. What do you dislike about Salesforce Service Cloud? Sometimes hard for our team to learn or adopt. What problems is Salesforce Service Cloud solving and how is that benefiting you? It is allowing us to keep track of incoming cases and monitor support from various teams

"We using as a single source for end to end service"

What do you like best about Salesforce Service Cloud? Service cloud we are using for all end to end service especially with entitlements setup Omni setup . And customer loved the community portal login and the user experience is impressed by them . What do you dislike about Salesforce Service Cloud? Not specially but some integatiins makes us so difficult to integrate . When we integrated between Jira and service cloud with servic rocket managed package some of the features are not behaving ...

"Democratization of Technology"

What do you like best about Salesforce Service Cloud? Engages the business and IT in solutioning and onnovation What do you dislike about Salesforce Service Cloud? Can be pricey, or hard to get a good understanding of the licensing/skus/add-ons/etc What problems is Salesforce Service Cloud solving and how is that benefiting you? Consolidates all of our support channels into a single console/experience. Eliminated a ton of external systems, streamlines agent training, improved handle times etc.

"SFDC for many solution needs"

What do you like best about Salesforce Service Cloud? SF offers many possibilities for service operations. If you can dream it up, you can make it work for your business. What do you dislike about Salesforce Service Cloud? It can be a bit overwhelming, and if you're not careful it can become complicated and busy What problems is Salesforce Service Cloud solving and how is that benefiting you? Easy way to deliver client contacts. We use Omni channel to deliver work with smart prioritization ...

"Service Cloud"

What do you like best about Salesforce Service Cloud? Case management Entitlements Milestones What do you dislike about Salesforce Service Cloud? Nothing as such everything seems to be good What problems is Salesforce Service Cloud solving and how is that benefiting you? Contact center

"Service cloud is exceptional"

What do you like best about Salesforce Service Cloud? Case management is so scalable and solves so many use cases What do you dislike about Salesforce Service Cloud? It could use more of data and intelligence What problems is Salesforce Service Cloud solving and how is that benefiting you? Keeping customer retention higher and solving the paint points.

"Amazing service cloud"

What do you like best about Salesforce Service Cloud? Usability- easy to traverse. Robust and fast to get the full CRM What do you dislike about Salesforce Service Cloud? Nothing as such Licensing and roles creation could get little tricky What problems is Salesforce Service Cloud solving and how is that benefiting you? Customer self service - big win for us