Salesforce Service Cloud Reviews in February 2025: User Ratings, Pros & Cons

"Service Enablement"

What do you like best about Salesforce Service Cloud? Ability to connect data throughout an enterprise to provide stellar personal customer experience and employee ease of interaction. This is far more robust than any competitor CRM. What do you dislike about Salesforce Service Cloud? There's too much focus on making Sales Cloud awesome and not enough focus on making things better for service representatives. Providing more voice assistance with generative AI on completing proceeded quickly ...

"Great customer service tool"

What do you like best about Salesforce Service Cloud? Service cloud gives non developer users the ability to adapt to ever changing business needs to support customers. What do you dislike about Salesforce Service Cloud? Service cloud currently solves for all of our service needs and we have not yet run into a use case it could not handle. What problems is Salesforce Service Cloud solving and how is that benefiting you? Service cloud allows us to track customer complaints with internal ...

"Service Cloud is perfect for customer operations"

What do you like best about Salesforce Service Cloud? Service Cloud provides great case management and Omni channel features What do you dislike about Salesforce Service Cloud? Nothing really. I love using Service Cloud. What problems is Salesforce Service Cloud solving and how is that benefiting you? Provide excellent customer service and technical support

"Service cloud"

What do you like best about Salesforce Service Cloud? It has lot of features case management and chatter functionality. What do you dislike about Salesforce Service Cloud? Slowness and messages chatter and Salesforce What problems is Salesforce Service Cloud solving and how is that benefiting you? Contact customers through ch

"Salesforce Serbvice Cloud"

What do you like best about Salesforce Service Cloud? Lo que más me gusta es la centralización de los datos del cliente como el chat interno, comunicación directa con el cliente via chat, bases de conocimiento y que exista un levantamiento y seguimiento de casos. What do you dislike about Salesforce Service Cloud? El tiempo que se debe invertir en la formación de empleados, la gestión en relación a la proteciión de datos en Salesfroce, coste del sofware, cierta resistencia a su utilización ...

"Connects internal teams seamlessly so you can take care of customers faster."

What do you like best about Salesforce Service Cloud? It gives a full view of the challenge a customer is facing and allows me to pull in other teams through related cases to solve issues. What do you dislike about Salesforce Service Cloud? The email screen is too small to effectively work in. Needs to be the largest section on the page. Or have ability to hide the case elements so the email screen is larger. What problems is Salesforce Service Cloud solving and how is that benefiting ...

"Centralized Service"

What do you like best about Salesforce Service Cloud? It provides use a flexible solution for multiple service teams. What do you dislike about Salesforce Service Cloud? It has a long learning curve to learn all the potential uses. What problems is Salesforce Service Cloud solving and how is that benefiting you? It would help if there was an embedded digital adoption feature.

"Transformative customer service"

What do you like best about Salesforce Service Cloud? Ability to reach customer and report on it and analyze data with dashboards. I love the features that it has to easily chatter and work internally with others to find a resolution for a customer What do you dislike about Salesforce Service Cloud? Some lack of marketing materials There is campaigns but it would be nice to have enough emails to notify users of trainings and such. Right now we have a max number of emails we can send so we ...

"Better Service with Service Cloud"

What do you like best about Salesforce Service Cloud? Salesforce Service Cloud helps our agents service our clients better by enabling our customers to log reguest from a multitude of channels What do you dislike about Salesforce Service Cloud? Standard email to case has not really worked for our business as we had to build our own custom email handler to ensure replies to old cases get created as a brand new case What problems is Salesforce Service Cloud solving and how is that benefiting ...

"The Gold-Stadnard"

What do you like best about Salesforce Service Cloud? Salesforce Service cloud merges seamlessly with CRM solutions platform, as well as our 3rd party vendor solutions. It enables us the effectively and easily interact with our customers. What do you dislike about Salesforce Service Cloud? While it certainly is not cheap, it's hard to complain too much. It provides incredible value and utility, and financial cost is only so much of a burden. Can't complain otherwise. What problems is ...