Salesforce Service Cloud Reviews in February 2025: User Ratings, Pros & Cons

"Excellent Product"

What do you like best about Salesforce Service Cloud? Service Cloud is hlepful because you can automate process when the client looking for help or new products What do you dislike about Salesforce Service Cloud? Sometimes the price is so higher than other products in the IT market What problems is Salesforce Service Cloud solving and how is that benefiting you? All the process related with the client from basic Live Chat to complex situations when the client needs specific attention by ...

"Enabling customer success"

What do you like best about Salesforce Service Cloud? The service console and integration with Sales Cloud is crucial to our success What do you dislike about Salesforce Service Cloud? I am looking forward to better bot capabilities What problems is Salesforce Service Cloud solving and how is that benefiting you? One stop shop for our customer success

"Best product ever"

What do you like best about Salesforce Service Cloud? Help with case management efficiently. Omni channel ecosystem is the best platform to connect with multiple chat eco system and getting your customer services in one place What do you dislike about Salesforce Service Cloud? Heavy customization should be avoided. It's more seamless and easy to use when it's used out of the box functionality. What problems is Salesforce Service Cloud solving and how is that benefiting you? Internal HR queries.

"Best service cloud out there"

What do you like best about Salesforce Service Cloud? Cases, omnichanel, whatapp integration and etc What do you dislike about Salesforce Service Cloud? Nothing really, just pure satisfaction for it What problems is Salesforce Service Cloud solving and how is that benefiting you? Support process and everything around it

"Great System"

What do you like best about Salesforce Service Cloud? Service Cloud is quite useful to keep on track different issues clients might have. The way it approaches every client is effective and easy, improving the response rate for issues. What do you dislike about Salesforce Service Cloud? It's nothing related to the system. But the way it had been promoted in Mexico. There's no much info or details for future buyers and how it may be used in the different life cases of companies. What ...

"CEO"

What do you like best about Salesforce Service Cloud? Ease of use, ability to bring in all of my knowledge using Unified Knowlwdge. Ability to apply Einstein on all my knowlwdge What do you dislike about Salesforce Service Cloud? Implementation requires PS. I wish it was more self-serve. What problems is Salesforce Service Cloud solving and how is that benefiting you? Brining all my knowledge into one place- this is huge for me!!! I have 10 different sources of knowledge in my organization

"Awesome Customer Experience"

What do you like best about Salesforce Service Cloud? All the capabilities to have a 360 view of the customer that help us to provide a wonderful customer experience What do you dislike about Salesforce Service Cloud? UI can be improve or make it more appealing What problems is Salesforce Service Cloud solving and how is that benefiting you? First contact resolution and we also expect to use it to integrate with our back office

"At the core of service transformation"

What do you like best about Salesforce Service Cloud? Service Cloud enables me to deliver a fast and impactful service transformations for my clients. It contains the technology I need such as productivity tools to automate processes and extensive reporting capabilities to deliver insights to agents, supervisors and management. What do you dislike about Salesforce Service Cloud? The ability to see when there are updates to a case when a customer responds to an email is missing and it would ...

"From outlook and spreadsheets to organized goodness"

What do you like best about Salesforce Service Cloud? Being able to allow our sales side to see the issues out customers are trying to solve has been a wonderful boon. Additionally cases are far more organized. What do you dislike about Salesforce Service Cloud? Base reporting is feels like a neglected product. It's less functional than Excel, Tableau, or other reporting platforms. What problems is Salesforce Service Cloud solving and how is that benefiting you? The biggest help is moving ...

"Great product!"

What do you like best about Salesforce Service Cloud? It has all the features you need out of the box to run a great customer service team quickly andeasily. Service Cloud voice is especially easy to setup even with limited knowledge on CTI What do you dislike about Salesforce Service Cloud? There's always some limitations you need to find workaround to do specific things the client want. Good thing is Salesforce brings some of those on every major releases What problems is Salesforce ...