Salesforce Service Cloud Reviews in February 2025: User Ratings, Pros & Cons

"My Service Cloud Experience"

What do you like best about Salesforce Service Cloud? I like the awesome customization of Service Cloud What do you dislike about Salesforce Service Cloud? I dislike the confusing settings within Service Cloud. What problems is Salesforce Service Cloud solving and how is that benefiting you? Service Cloud allows us to extensively scale with our growing user base.

"World class crm software for enterprise of any scale"

What do you like best about Salesforce Service Cloud? Anything that an enterprise needs to create a world class CRM system via low code strategy is available ootb . Secure infrastructure and ability to seamlessly integrate with rest of the enterprise What do you dislike about Salesforce Service Cloud? Add on pricing for some must have features What problems is Salesforce Service Cloud solving and how is that benefiting you? Provide best customer service to our customers

"Powerful options and great support!"

What do you like best about Salesforce Service Cloud? With service cloud you can do just about anything you can think as configuration is very flexible and flows make it simple. What do you dislike about Salesforce Service Cloud? Actually this is a bit of a counter to what I like most but the downside are there are so many options available it can sometimes be overwhelming. What problems is Salesforce Service Cloud solving and how is that benefiting you? Salesforce has brought greater order ...

"Great!"

What do you like best about Salesforce Service Cloud? Skills-based routing and the flexibility we have with it. What do you dislike about Salesforce Service Cloud? Limitations to number of routings for Omni channel What problems is Salesforce Service Cloud solving and how is that benefiting you? Unifying processes to a single platform

"Love scv"

What do you like best about Salesforce Service Cloud? Service cloud voice is an amazing solution for ai powered contact center. What do you dislike about Salesforce Service Cloud? Byot is not easy enough, would like streamlined setup. What problems is Salesforce Service Cloud solving and how is that benefiting you? Average handling time

"Salesforce Team Lead"

What do you like best about Salesforce Service Cloud? Simplicity and success implementation. Compatibility with the third party application. What do you dislike about Salesforce Service Cloud? Whatsapp integration sometimes is really slow What problems is Salesforce Service Cloud solving and how is that benefiting you? Case Management Work Assigments Knowledge

"Great Service Solution"

What do you like best about Salesforce Service Cloud? Salesforce Service Cloud allows data centralization and collaboration across the key modules for the business to view and manage their customer journeys in one place What do you dislike about Salesforce Service Cloud? Salesforce Service Cloud requires complex development and customization to integrate across different platforms, systems and complex data sources in order to implement in the enterprise. What problems is Salesforce Service ...

"Service cloud review"

What do you like best about Salesforce Service Cloud? We have been using service cloud since 3years. It helps us to easily manage cases. What do you dislike about Salesforce Service Cloud? I'm not a service cloud expert, not able to provide any right feedback on thid What problems is Salesforce Service Cloud solving and how is that benefiting you? It helps us to answer customer queries on time, route cases to different reps and team.

"Service review"

What do you like best about Salesforce Service Cloud? Salesforce service cloud helps internal and external clients with service products and processes to help with business inefficiencies and generate revenue for companies. What do you dislike about Salesforce Service Cloud? A dislike of Salesforce service cloud would be user engagement and adopting to new processes. It can be challenging to have users utilize the processes that are developed. What problems is Salesforce Service Cloud ...

"Amazing platform to handle all of the service requests"

What do you like best about Salesforce Service Cloud? Service cloud has all of the capabilities for projects to run end to end and it's great service platform for all of the business use cases such as case routing case assignment, Email to case, Omni channel and etc What do you dislike about Salesforce Service Cloud? Service cloud has all of the capabilities to support business use cases such as email to case, web to case and etc. nothing to dislike about the service cloud. What problems is ...