Salesforce Service Cloud Reviews in February 2025: User Ratings, Pros & Cons

"Fits our business needs!!"

What do you like best about Salesforce Service Cloud? Case deflection and knowledge articles are the best. What do you dislike about Salesforce Service Cloud? Sometimes it can be hard to onboard our new members. There is a learning curve. What problems is Salesforce Service Cloud solving and how is that benefiting you? It is our primary way to communicate with our customers. It allows us to stay branded and professional.

"Service Cloud Keeps Getting Better"

What do you like best about Salesforce Service Cloud? Salesforce service cloud is a must especially if your company already use Salesforce Sales Cloud. The company will get a customer 360 view of the pre and post sales experience. With service cloud, you're also getting a platform where you can build custom solutions What do you dislike about Salesforce Service Cloud? Case milestone is too focused on time but you can install the case flags app from app exchange that offers more flexibility. ...

"Inovation and Convenients on every corner"

What do you like best about Salesforce Service Cloud? Being able to work with cases, milestones and omnichannel. Even for sales work Service cloud is excelling. Service cloud provides to everybody something to make their live easier. What do you dislike about Salesforce Service Cloud? There are no real negatives, the product is solid, and is constantly being upgraded. What problems is Salesforce Service Cloud solving and how is that benefiting you? Solvinf the workload management in the ...

"Service cloud love"

What do you like best about Salesforce Service Cloud? Effective customer resolutions with organizational transparency What do you dislike about Salesforce Service Cloud? Tedious task management, learning curve for knowledge What problems is Salesforce Service Cloud solving and how is that benefiting you? Service cloud allows my company to efficiently manage multiple business units with decreased resolution times

"Helps us provide our customer with the level of support the deserve"

What do you like best about Salesforce Service Cloud? The ability to log and track our all support cases in one centralised area that have been dealt with support of different levels. To then make their day to day ease by building automations, approval flows streamlines our business process. What do you dislike about Salesforce Service Cloud? Its a expensive product and building on top and utilising additional features can add up. But it is also because of the extensive range of solutions ...

"Ease of use"

What do you like best about Salesforce Service Cloud? User experience is excellent. Infinitely customizable, AI friendly What do you dislike about Salesforce Service Cloud? Change management can be challenging, but training is helpful and easy What problems is Salesforce Service Cloud solving and how is that benefiting you? Case management, Omni channel

"Service Cloud is a solution for everyone!"

What do you like best about Salesforce Service Cloud? The beauty od Service Cloud is in the way how easy it is to build the solutions and implement system without coding knowledge. Administrator is able to create most of the designed solution alone without developer support. What do you dislike about Salesforce Service Cloud? The only issue would be that to create more complex solution it will be challenging to create those without coding experience. It could be improved by giving best ...

"Product Manager - Crm"

What do you like best about Salesforce Service Cloud? Case management and the ability to use service console to support partner telephony systems. What do you dislike about Salesforce Service Cloud? I dislike the performance, such as with an increasing number of cases and contacts. The system slows down heavily. The ability to use your own Einstein is not supported What problems is Salesforce Service Cloud solving and how is that benefiting you? Service cloud solves the problem of ...

"Best in Class customer service"

What do you like best about Salesforce Service Cloud? It is intuitive, easy to use and infinitely customizable. Having the access to a customer in a 360 degree view to solve their issues is super helpful and encourages customer retention What do you dislike about Salesforce Service Cloud? It's flexibility can be somewhat overwhelming for teams that are trying to set it up. It also has a learning curve that can be a challenge for some customer service Teams as they are moving off of older ...

"Service cloud is a great way to connect to the customer"

What do you like best about Salesforce Service Cloud? All the different options for agents and the business What do you dislike about Salesforce Service Cloud? Hard to integrate outr cti with Salesforce What problems is Salesforce Service Cloud solving and how is that benefiting you? Allowing for a full view of the client