Salesforce Service Cloud Reviews in February 2025: User Ratings, Pros & Cons

"Best digital engagement tool"

What do you like best about Salesforce Service Cloud? Contact centers that previously used separate tools for each channel can now use Service Cloud to improve the value of the customer experience by comprehensively understanding all information on a single screen. What do you dislike about Salesforce Service Cloud? None in particular. However, some functions may be delayed in their Japanese localization, so we would appreciate it if you could speed up the localization process. What ...

"Service Cloud experience"

What do you like best about Salesforce Service Cloud? The ability to track all of my data in one central place. What do you dislike about Salesforce Service Cloud? The only thing I don't like about service cloud is the email text maxes out at a certain number of characters. What problems is Salesforce Service Cloud solving and how is that benefiting you? The ability to see how much work my team is doing and how much it takes to service our customers.

"It is easy to use and time saving and it has many features which can fulfill your work."

What do you like best about Salesforce Service Cloud? It's easy to learn and anyone can use it. It has many unique features that allows user to understand the need and do their job usefully. Service cloud makes you learn about salesforce and work. What do you dislike about Salesforce Service Cloud? There is nothing to dislike. I think it has not reached to so many people. I think they should reduce the bugs. What problems is Salesforce Service Cloud solving and how is that benefiting ...

"Best in class solution"

What do you like best about Salesforce Service Cloud? All the new features which are introduced with every release What do you dislike about Salesforce Service Cloud? Recipes and up and running solutions for deployment What problems is Salesforce Service Cloud solving and how is that benefiting you? Contact center solution for healthcare sector

"Love Service Cloud!"

What do you like best about Salesforce Service Cloud? Very easy to develop and launch - low and no code solution that met all requirements What do you dislike about Salesforce Service Cloud? There could have been more core options for email to case and integration with phone systems. What problems is Salesforce Service Cloud solving and how is that benefiting you? Replaced home grown system for case management and contact otes

"Service Cloud - Customer 360"

What do you like best about Salesforce Service Cloud? Using Service Cloud in the context of servicing volunteer membership and the general members of a large non-profit organization empowered the organization to put together a 360 profile for each volunteer member and general member. All interactions, pain points, communications, roles past and present, relationships between the volunteer members and the general members are maintained in a central service cloud repository. From there each ...

"Control freaks and process lovers’ dream"

What do you like best about Salesforce Service Cloud? I love that for every work task you can be upfront about the information you need and enforce that it is provided. I love that you can track everything that happens to a ticket, who's involved and the current state. By making this visible to our stakeholders, it eliminates a lot of communication and status meetings. I think having omni channel distribution elevates the efficiency and responsiveness of teams on service cloud, don't sleep ...

"Non profit association’s best friend"

What do you like best about Salesforce Service Cloud? We love the Case management system that comes with Service Cloud and Omni channel helps out customer support to provide the best customer support to our members. What do you dislike about Salesforce Service Cloud? One thing we have challenge with is service voice. It's a new feature and we had to go to a different vendor to have our calls recorded would be nice if Salesforce had that. What problems is Salesforce Service Cloud solving and ...

"Service Cloud makes servicing clients easier"

What do you like best about Salesforce Service Cloud? The best thing about Service Cloud is that once it's setup, it becomes a powerful force in equipping service agents to assist with support queries quickly and effectively. What do you dislike about Salesforce Service Cloud? Strong technical knowledge is required to setup the full suite of Service Cloud products and integrations. An improvement could be to make this more of an automation style building process. What problems is Salesforce ...

"Service Cloud"

What do you like best about Salesforce Service Cloud? I like how customizable the agent experience can be and how we can automate processes using Flows to help agents resolve cases faster. What do you dislike about Salesforce Service Cloud? Case assignment rules don't allow for all of the automation we would like to occur on creation, so we have opted to use Flows instead in many cases. What problems is Salesforce Service Cloud solving and how is that benefiting you? It helps our customers ...