Salesforce Service Cloud Reviews in February 2025: User Ratings, Pros & Cons

"Best Cloud to manage Customer queries"

What do you like best about Salesforce Service Cloud? It helps to manage cases and customer queries whether it is related to lead opportunities and other accounts. We can do email to case ,web to case and chat support using in this cloud. What do you dislike about Salesforce Service Cloud? it is more expensive than other cloud.Sometimes we also face integration is challenging in service cloud. What problems is Salesforce Service Cloud solving and how is that benefiting you? It helps us to ...

"My experience on service cloud is so interesting and helpful ."

What do you like best about Salesforce Service Cloud? Salesforce service cloud help us to send Emails or other ways to contact with our customers . There is lot of features in which we use serive cloud for our business uses also . It helps us to improve connectivity with customers. What do you dislike about Salesforce Service Cloud? Sometimes it may delay in responses of our emails and chats , this makes improper solution. Sometimes Salesforce users have not the solution of their customer ...

"Salesforce Service Cloud is a game chnager"

What do you like best about Salesforce Service Cloud? Salesforce Service Cloud provides a variety of channel communication that will allow us to reach our customer for their query. What do you dislike about Salesforce Service Cloud? The call center use case is still not native to salesforce would love to see the Salesforce coming up with its own product/module for that. What problems is Salesforce Service Cloud solving and how is that benefiting you? The best part of Salesforce Service ...

"Best CRM application for Service related stuff"

What do you like best about Salesforce Service Cloud? Easy to use and configure the required details for your business or company and easy to implement. UI and services provided by Salesforce service cloud is very helpful. What do you dislike about Salesforce Service Cloud? There are few limitations but thta will only encounter when you have mass data What problems is Salesforce Service Cloud solving and how is that benefiting you? For us Salesforce Service cloud making it easy to gather ...

"Salesforce Service Cloud - The CRM Superhero!"

What do you like best about Salesforce Service Cloud? I have to say, I really like Salesforce Service Cloud. The ease of use is fantastic. It has everything I need to handle customer questions and problems, and using it is a breeze—super easy to navigate and figure out. When it comes to implementation, it's pretty seamless. The customer support is solid too, always there when you need them. I'm on it almost daily, so the frequency of use is high for me because it's an integral part of ...

"Compatible use of salesforce service"

What do you like best about Salesforce Service Cloud? It gives overall information about the leads which needs to be managed. Also it gives access & full control over sales process no matter how simple or complex it may be. It's a one stop shop for every data you may need to finalize a deal. What do you dislike about Salesforce Service Cloud? It's bit difficult to the first time users since the training & implementation of the tool takes charge of little complexity. Hence after the training ...

"Game Changer"

What do you like best about Salesforce Service Cloud? Service Cloud has revolutionized our customer support processes, reporting capabilities, and in the end customer satisfaction. Large changes in how we do business with our customers are very difficult and the Salesforce team has been so helpful in making that transition. What do you dislike about Salesforce Service Cloud? I really don't have anything negative to report so far. It has really been all positive and we look forward to the ...

"Utilisation, management of Salesforce cloud services"

What do you like best about Salesforce Service Cloud? I was looking for this kind of software where I can use various features like management, email messaging, lead management, automated assignment services and also i was able to handle email queries & escalations in one dashboard. What do you dislike about Salesforce Service Cloud? We faced issue while handling email of customers. Basically the escalation mails have certain pointers to highlight but sometimes we were unable to highlight ...

"Salesforce is great"

What do you like best about Salesforce Service Cloud? It provides a centralised platform to manage all aspects of our customer service, from case management to customer interactions and support. What do you dislike about Salesforce Service Cloud? When you adapt to the system, there is nothing to dislike about What problems is Salesforce Service Cloud solving and how is that benefiting you? Salesforce Service Cloud resolves communication bottlenecks and enables efficient case management, ...

"Service cloud User"

What do you like best about Salesforce Service Cloud? Unified customer view Case management Automation Self-service What do you dislike about Salesforce Service Cloud? Performance issues Limited customization Support What problems is Salesforce Service Cloud solving and how is that benefiting you? for resolving customer issues and resolving their queries salesforce is being used for us