Salesforce for Nonprofits Reviews in April 2025: User Ratings, Pros & Cons

"More sophisticated and business-oriented than any other nonprofit CRM option"

What do you like best about Salesforce Nonprofit Cloud? It's sophistication. Our nonprofit had used a variety of other CRMs over the years, and as our nonprofit was growing, we quickly outgrow (and feel like we outsmarted) each CRM we had that was built for nonprofits. Salesforce is the next level, and we feel confident that this is the best tool to grow with and move us to be more sophisticated in our data, tech, marketing, and fundraising. What do you dislike about Salesforce Nonprofit ...

"Great product for Nonprofits!"

What do you like best about Salesforce Nonprofit Cloud? Ease of configuration, web based user interface, automatic updates, free training via Trailhead What do you dislike about Salesforce Nonprofit Cloud? Sometimes it is difficult to decide which automation tool to use. What problems is Salesforce Nonprofit Cloud solving and how is that benefiting you? One single source of data, organizations are more efficient and can streamline their processes and reporting structures.

"A powerhouse with endless depth of functionality"

Describe the project or task Salesforce Nonprofit Cloud helped with: We use salesforce as a CRM for our large non-profit charity. The software is extremely powerful and has allowed us to link up all areas of our team (events, fundraising, marketing and comms, designers etc). We use the software to get a top level view of our fundraising mainly but also as a customer management tool. We have various marketing/comms programs integrated that work really well. The support is fairly helpful but ...

"A powerhouse with endless depth of functionality"

Describe the project or task Salesforce Nonprofit Cloud helped with: We use salesforce as a CRM for our large non-profit charity. The software is extremely powerful and has allowed us to link up all areas of our team (events, fundraising, marketing and comms, designers etc). We use the software to get a top level view of our fundraising mainly but also as a customer management tool. We have various marketing/comms programs integrated that work really well. The support is fairly helpful but ...

"Salesforce for NonProfits Elevates Nonprofits"

What do you like best about Salesforce Nonprofit Cloud? Salesforce for Nonprofits provides a cohesive and all-encompassing tool to manage nonprofits. From donor relations to grant management to volunteer management to program and impact delivery, the Salesforce Nonprofit Cloud does this all seemlessly and with users in mind. What do you dislike about Salesforce Nonprofit Cloud? The additional cost of tools such as Pardot to expand the original Nonprofit Cloud can be cost prohibitive. What ...

"So many possibilities with Salesforce for Nonprofits. Invest the time and you'll see a big impact!"

What do you like best about Salesforce Nonprofit Cloud? Salesforce for Nonprofits is an affordable and incredibly powerful tool. It has many features out of the box. If time is invested by the adopting organization's team it can meet a lot of critical needs for nonprofits. What do you dislike about Salesforce Nonprofit Cloud? If organizations do not allocate enough time or resources to the implementation and adoption of Salesforce, it can be difficult to sustain. Recommendations to others ...

"Great solution for larger non-profits"

What do you like best about Salesforce Nonprofit Cloud? Salesforce for NonProfits goes a long way to bridge the gap between Sales Cloud and the needs of non -profits. It is well thought out to provide a solid base for non-profits to get started with Salesforce, but does require additional configuration and/or addition of partner solutions to be fully functional. A lot of development is still happening to fill out the functionality. Salesforce support for the sector is genuine and generous, ...

"Great solution for larger non-profits"

What do you like best about Salesforce Nonprofit Cloud? Salesforce for NonProfits goes a long way to bridge the gap between Sales Cloud and the needs of non -profits. It is well thought out to provide a solid base for non-profits to get started with Salesforce, but does require additional configuration and/or addition of partner solutions to be fully functional. A lot of development is still happening to fill out the functionality. Salesforce support for the sector is genuine and generous, ...

"Salesforce.org for Nonprofits Continues to Adapt and Impress"

What do you like best about Salesforce Nonprofit Cloud? Salesforce.org for nonprofits is incredibly robust and adaptive to our organization's needs. Entirely customizable to fit our workflow, capacity, and grantmaking processes, allowing for greater time to focus on our mission and our grantee community. What do you dislike about Salesforce Nonprofit Cloud? Salesforce for nonprofits, while an incredibly useful tool for us, could be too "complex" or just more than is necessary for smaller ...

"Salesforce.org for Nonprofits Continues to Adapt and Impress"

What do you like best about Salesforce Nonprofit Cloud? Salesforce.org for nonprofits is incredibly robust and adaptive to our organization's needs. Entirely customizable to fit our workflow, capacity, and grantmaking processes, allowing for greater time to focus on our mission and our grantee community. What do you dislike about Salesforce Nonprofit Cloud? Salesforce for nonprofits, while an incredibly useful tool for us, could be too "complex" or just more than is necessary for smaller ...