Salesforce for Nonprofits Reviews in January 2025: User Ratings, Pros & Cons

"Important for resource saving and efficiency"

What do you like best about Salesforce Nonprofit Cloud? We would not be able to run our business without the help of a robust CRM. We also appreciate the free 10 licenses What do you dislike about Salesforce Nonprofit Cloud? Sometimes the learning curve for new employees - even though all the tools are provided What problems is Salesforce Nonprofit Cloud solving and how is that benefiting you? Being able to track donations and ticket purchases

"Meets the diverse needs of non-profits"

What do you like best about Salesforce Nonprofit Cloud? It can be customized to meet the specific organizations needs regardless of mission. What do you dislike about Salesforce Nonprofit Cloud? It can be a little expensive for the average non-profit. What problems is Salesforce Nonprofit Cloud solving and how is that benefiting you? Linking our donor/finance side directly to our "customer"/program side of the organization. We've been able to cut out a few middle-man programs.

"Powerful tool with the right know-how"

What do you like best about Salesforce Nonprofit Cloud? Salesforce is highly programmable and customizable, with automations and capabilities far above most other non-profit focused software. What do you dislike about Salesforce Nonprofit Cloud? Some customization is needed out-of-the-box, so it does require an educated System Administrator or power user. What problems is Salesforce Nonprofit Cloud solving and how is that benefiting you? Performing case management for our clients and ...

"Powerful tool with the right know-how"

What do you like best about Salesforce Nonprofit Cloud? Salesforce is highly programmable and customizable, with automations and capabilities far above most other non-profit focused software. What do you dislike about Salesforce Nonprofit Cloud? Some customization is needed out-of-the-box, so it does require an educated System Administrator or power user. What problems is Salesforce Nonprofit Cloud solving and how is that benefiting you? Performing case management for our clients and ...

"A great way to track program participants, donors, volunteers, etc."

What do you like best about Salesforce Nonprofit Cloud? It's ability to adapt and connect to other systems we use. What do you dislike about Salesforce Nonprofit Cloud? Big learning curve for people who are not tech savvy. What problems is Salesforce Nonprofit Cloud solving and how is that benefiting you? We are just at the beginning but we imagine building our system out to be able to track programs, dollars, families, volunteer hours. Etc.

"A great way to track program participants, donors, volunteers, etc."

What do you like best about Salesforce Nonprofit Cloud? It's ability to adapt and connect to other systems we use. What do you dislike about Salesforce Nonprofit Cloud? Big learning curve for people who are not tech savvy. What problems is Salesforce Nonprofit Cloud solving and how is that benefiting you? We are just at the beginning but we imagine building our system out to be able to track programs, dollars, families, volunteer hours. Etc.

"Salesforce Non Profit Cloud has robust features and flexibility."

What do you like best about Salesforce Nonprofit Cloud? Provides a centralized database to store contact information, interactions and engagement history. We can recruit, schedule and track volunteers. Manage participants' data. What do you dislike about Salesforce Nonprofit Cloud? It is complex, and there is a steep learning curve. It can be expensive, especially for smaller non-profit organization. Need technical expertise to customize. The user interface is also complex. What problems is ...

"Very helpful to document projects, tracking & tracing update, contacts - great project mgmt tools"

What do you like best about Salesforce Nonprofit Cloud? Structured well and can download/extract data easily. What do you dislike about Salesforce Nonprofit Cloud? It can be optimized to have reminder or utilize AI to help creating updates that are clear and sufficient for the reader to know what's next. What problems is Salesforce Nonprofit Cloud solving and how is that benefiting you? When tracking project status and traving customers contact historical data.

"Very helpful to document projects, tracking & tracing update, contacts - great project mgmt tools"

What do you like best about Salesforce Nonprofit Cloud? Structured well and can download/extract data easily. What do you dislike about Salesforce Nonprofit Cloud? It can be optimized to have reminder or utilize AI to help creating updates that are clear and sufficient for the reader to know what's next. What problems is Salesforce Nonprofit Cloud solving and how is that benefiting you? When tracking project status and traving customers contact historical data.

"NP for QCH"

What do you like best about Salesforce Nonprofit Cloud? yes to use and help our org to record program participants What do you dislike about Salesforce Nonprofit Cloud? lot of restrictions compare to the profit clouds What problems is Salesforce Nonprofit Cloud solving and how is that benefiting you? help us tracking donors, funding and program involvments