Salesforce Field Service Reviews in April 2025: User Ratings, Pros & Cons

"Field Service Creates World Class Innovation"

What do you like best about Salesforce Field Service? Has a great calendar function, fabulous automation, and lots of cool mobile App features What do you dislike about Salesforce Field Service? It has a lot of bugs, especially within bundling and requires a lot of customization to make it usable. What problems is Salesforce Field Service solving and how is that benefiting you? Scheduling appointments, bundling automatically to save trips

"Just getting started w FSL"

What do you like best about Salesforce Field Service? Gantt chart makes scheduling easy. Need mass create What do you dislike about Salesforce Field Service? Need the ability to mass create service appt What problems is Salesforce Field Service solving and how is that benefiting you? Deprivation of shift expert.

"Field Service Creates World Class Innovation"

What do you like best about Salesforce Field Service? Has a great calendar function, fabulous automation, and lots of cool mobile App features What do you dislike about Salesforce Field Service? It has a lot of bugs, especially within bundling and requires a lot of customization to make it usable. What problems is Salesforce Field Service solving and how is that benefiting you? Scheduling appointments, bundling automatically to save trips

"Just getting started w FSL"

What do you like best about Salesforce Field Service? Gantt chart makes scheduling easy. Need mass create What do you dislike about Salesforce Field Service? Need the ability to mass create service appt What problems is Salesforce Field Service solving and how is that benefiting you? Deprivation of shift expert.

"Field Service is excellent but some limitations exist"

What do you like best about Salesforce Field Service? Consistent experience for all field service representatives using the mobile app and much more consistency worldwide. Clearer separation of responsibilities between remote, field and dispatchers What do you dislike about Salesforce Field Service? Not as customizable as we need to support enterprise, mid range and consumer products. There is no way to make distinctions in how we schedule for these things. What problems is Salesforce Field ...

"Virtual sales rep of the future"

What do you like best about Salesforce Field Service? It's integrations with telephony services and multi tasking. It makes the field customer service team so effective. What do you dislike about Salesforce Field Service? Lack of AI, which will be fixed with Data cloud. Lightning upgrade made some functionalities slow. Pls look into it. What problems is Salesforce Field Service solving and how is that benefiting you? Post COVID, virtual engagements have increased. And field service for ...

"Driving first time fix with right tools and parts"

What do you like best about Salesforce Field Service? Dynamic scheduling that gets the nearest right skilled tech with right tools and necessary parts to diagnose, repair and put back the asset in operation. Further ability to reschechedule What do you dislike about Salesforce Field Service? Current view of as maintained asset with service history, parts replacement, upcoming maintenance for planning and traceability from as shipped, as installed with all the changes What problems is ...

"Field service with handcuffs"

What do you like best about Salesforce Field Service? Offline capability of the mobile app, gantt chart capabilities, crew management tool. What do you dislike about Salesforce Field Service? Very limited capability for mobile app customization. What problems is Salesforce Field Service solving and how is that benefiting you? It helps us schedule and dispatch technicians to do fiber optic installs.

"The Salesforce field service is incredible!"

What do you like best about Salesforce Field Service? Having the right tools and resources is very helpful! What do you dislike about Salesforce Field Service? There is nothing I can say negative about the service. What problems is Salesforce Field Service solving and how is that benefiting you? Transportation and Logistics

"Field service is unlocking our technicians"

What do you like best about Salesforce Field Service? Field service is allowing us to enable our field technicians to leverage the same tools as the rest of our organization, from quoting to service tools. In addition we were able to quickly integrate with our inhouse mobile tools. What do you dislike about Salesforce Field Service? We are having a learning curve with our technicians, moving from our very ADT inhouse experience, but nothing that has been a problem. What problems is ...