Salesforce Field Service Reviews in January 2025: User Ratings, Pros & Cons

"Implementation Manager"

What do you like best about Salesforce Field Service? Provides efficiency and productivity gains across the org for both field and support users What do you dislike about Salesforce Field Service? Limitations in the mobile app and in managing territories- but both are getting better fast! What problems is Salesforce Field Service solving and how is that benefiting you? Route optimization, customer contact and experience, job streamlining and satisfaction

"Field service cloud"

What do you like best about Salesforce Field Service? Easy to manage contractors and time cards and etc. What do you dislike about Salesforce Field Service? Could be better user friendly on mobile. What problems is Salesforce Field Service solving and how is that benefiting you? Time cards, installations

"Service Cloud runs our business"

What do you like best about Salesforce Field Service? Tracking all our assets and working with our partners What do you dislike about Salesforce Field Service? Having to purchase all the licenses and training all our userss What problems is Salesforce Field Service solving and how is that benefiting you? Maintenance and assets tracking

"Service Coordination made Easy"

What do you like best about Salesforce Field Service? My favorite part of Field Service is the Gantt and coordinating Field Service Engineers. What do you dislike about Salesforce Field Service? Would like more flexibility on the gantt What problems is Salesforce Field Service solving and how is that benefiting you? Service coordination. Tracking skillsets and georgrapic of Field Service Engineers

"Field Service Amazing"

What do you like best about Salesforce Field Service? Field Service makes navigation while in field easier and smoother. We have configured the app to allow simple usage. What do you dislike about Salesforce Field Service? The app needs to be more eye appealing and colors updated What problems is Salesforce Field Service solving and how is that benefiting you? Mobil's techs accepting real time calls

"Efficient and Organized Way to Track Cases"

What do you like best about Salesforce Field Service? The userfriendlyness of the application and how easy it is to stay organized with task and reports. Our Leadership appreciates the schedules and reporting. What do you dislike about Salesforce Field Service? The mobile application is difficult to customize for our techs have trouble using it. We also have a unique use case for our stores and I ternal techs that make it difficult to use FSL correcy What problems is Salesforce Field ...

"Product owner"

What do you like best about Salesforce Field Service? The visibility into resources and flexibility to use across our company for different users What do you dislike about Salesforce Field Service? The tiny gannt chart. But that could be my eyes What problems is Salesforce Field Service solving and how is that benefiting you? Visibility and flexibility to add resources at any time and see all in one spot, also integration

"Field Service learn experience"

What do you like best about Salesforce Field Service? The ability for a manager to redirect work. What do you dislike about Salesforce Field Service? That even that is a very friendly tool for managing, people resistance to change is still the same. I would not say that it is a Field Service problem. What problems is Salesforce Field Service solving and how is that benefiting you? Improve the way we handle SLAs and contracts

"The importance of field service solutions"

What do you like best about Salesforce Field Service? The field service app is providing not only a better experience for our customers but for our employees as well. The utilization has improved the quality of life for our employees, which creates greater retention in positions that are hard to keep. What do you dislike about Salesforce Field Service? I wish I had a magic wand to make user adoption so easy that we don't have to spend any time trying to figure out how we increase or speed ...

"A Field service solution that only gets better"

What do you like best about Salesforce Field Service? As a product manager, I love that the product continues to evolve and improve in ways I can take advantage of out of the box. What do you dislike about Salesforce Field Service? Often we need to customize too much just to make it fit our needs. What problems is Salesforce Field Service solving and how is that benefiting you? Enabling the right people to get to the right place on time to deliver exceptional services