Salesforce Field Service Reviews in April 2025: User Ratings, Pros & Cons

"Alliance Manager"

What do you like best about Salesforce Field Service? Salesforce Field Service Cloud is a lot in demand by customers who need help in handling their distribution management channels. It definitely eases up the entire process for companies and helps in creating an efficient flow. What do you dislike about Salesforce Field Service? There is nothing really wrong with the Field Service cloud apart from its high cost which sometimes puts customers in two minds and that is when the competition ...

"Field Service in Review"

What do you like best about Salesforce Field Service? Everything at Salesforce turns your ordinary experience into a streamlined and consistent approach that is intuitive for all users when your associates are on the go and mobile. What do you dislike about Salesforce Field Service? Despite being intuitive, having Salesforce for the field can be overwhelming when you are working away from the office without the comfort of trying to figure out the answer without people staring at you. What ...

"Great session"

What do you like best about Salesforce Field Service? Very flexible solution for work orders, service appointments and dispatch What do you dislike about Salesforce Field Service? The setup seems complex and it would help to have more videos or starter kit. What problems is Salesforce Field Service solving and how is that benefiting you? Managing appointments for service work

"Technician time is money"

What do you like best about Salesforce Field Service? Efficient management of service and ease of data capture for understanding and effectively meeting field service needs What do you dislike about Salesforce Field Service? The transformation of legacy applications and portability What problems is Salesforce Field Service solving and how is that benefiting you? Improving technician productivity and right first time

"Service"

What do you like best about Salesforce Field Service? Scheduling is a great idea. Loved it. Use it a lot What do you dislike about Salesforce Field Service? The mobile app needs improvement a lot . What problems is Salesforce Field Service solving and how is that benefiting you? Scheduling and route optimisation

"Great Platform for Field Service applications"

What do you like best about Salesforce Field Service? Simple to use out of the box. Can go up and running quickly. What do you dislike about Salesforce Field Service? May have to customize and code heavily for certain industry needs What problems is Salesforce Field Service solving and how is that benefiting you? Organize, Assign and deliver services

"FSL USABILITY AND CUSTIMIZATION"

What do you like best about Salesforce Field Service? UI DESING SNF USABILITY IS GOOD WITH DRAG DROP FUNCTIONALITY AND ADMIN CUSTIMIZATION What do you dislike about Salesforce Field Service? COMPLEXITY OF CUSTOMIZATIOM AND CUSTOM CODING ON SA AND WOLI NOT ABLE TO DIFERENCIATE What problems is Salesforce Field Service solving and how is that benefiting you? COMPLEX DESIGN AND LESS DOCUMENTAION

"It has rich functionality"

What do you like best about Salesforce Field Service? The AI capabilities is innovating and it can be a game changer. What do you dislike about Salesforce Field Service? The complexity of the business proces leads to complexity of the implementation What problems is Salesforce Field Service solving and how is that benefiting you? Streamline technician work, maintain equipment up time, shorten turnover time

"Serving the field"

What do you like best about Salesforce Field Service? The ability to optimize scheduling and dispatch with mobile capability What do you dislike about Salesforce Field Service? Can be cumbersome for some elderly customers. What problems is Salesforce Field Service solving and how is that benefiting you? Interaction reali time with field service agents

"Field Service Lightning is a great tool"

What do you like best about Salesforce Field Service? The amount of out of the box capabilities asscociated with schedule optimization and routing efficiencies is amazing. What do you dislike about Salesforce Field Service? Mobility solution can be more robust providing offline capabilities (not just cache) including a local db on the device. Also more flexibility around Gantt customizations and a good asset data model overcoming all current limitations would be ideal What problems is ...