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8.7

Spot Score

Salesforce Field Service - Field Service Management Software

Salesforce Field Service Reviews in April 2025: User Ratings, Pros & Cons

Streamline service to maximize productivity and profits.

3.9

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Starts from $50/user/month when yearly

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Salesforce Field Service Reviews & Ratings

3.9

Very Good

Based on 102 ratings & 358 reviews

Rating Distribution

Excellent

(214)

Very Good

(114)

Good

(21)

Poor

(6)

Terible

(3)

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Showing 61-70 out of 358

SF

Syed Farook A

09/14/23

5 out of 5

"Very helpful for the engineers"

What do you like best about Salesforce Field Service? Dispatcher console is easy to use and really helpful What do you dislike about Salesforce Field Service? Territory management and stock management What problems is Salesforce Field Service solving and how is that benefiting you? Quickly address the issue of the customer

AU

Anonymous User

09/14/23

5 out of 5

"It’s an amazing product which has other use cases out side of FSL domain."

What do you like best about Salesforce Field Service? Scheduling and Dispatching in service console. What do you dislike about Salesforce Field Service? It is hard to learn sometimes and is not intutive What problems is Salesforce Field Service solving and how is that benefiting you? Rapid delivery of service in emergency situations

AU

Anonymous User

09/14/23

5 out of 5

"Field love"

What do you like best about Salesforce Field Service? The console! Visually beneficial and shortcuts to chatter SA views!! What do you dislike about Salesforce Field Service? Space for Action buttons. Only two right now... :( What problems is Salesforce Field Service solving and how is that benefiting you? Schedule & dispatch consistency for global harmonization

TC

Terri C

09/14/23

5 out of 5

"VRA is so helpful"

What do you like best about Salesforce Field Service? Love the VEA tool. We implemented that this year and it has been a game changer. What do you dislike about Salesforce Field Service? We only use the VRE we don't use the full seats are filled service at the same but it might be something we can do it another later time What problems is Salesforce Field Service solving and how is that benefiting you? We wanted a way to help our internal team how far dealers faster to be able to see what ...

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AM

Ashlyn M

09/14/23

5 out of 5

"Service Cloud is a Dream for SMB"

What do you like best about Salesforce Field Service? Helps our support team easily manage customer requests What do you dislike about Salesforce Field Service? I would like to see a hybrid of Sales and Service Cloud What problems is Salesforce Field Service solving and how is that benefiting you? Case management for our Account Technician team!

SF

Syed Farook A

09/14/23

5 out of 5

"Very helpful for the engineers"

What do you like best about Salesforce Field Service? Dispatcher console is easy to use and really helpful What do you dislike about Salesforce Field Service? Territory management and stock management What problems is Salesforce Field Service solving and how is that benefiting you? Quickly address the issue of the customer

AU

Anonymous User

09/14/23

5 out of 5

"It’s an amazing product which has other use cases out side of FSL domain."

What do you like best about Salesforce Field Service? Scheduling and Dispatching in service console. What do you dislike about Salesforce Field Service? It is hard to learn sometimes and is not intutive What problems is Salesforce Field Service solving and how is that benefiting you? Rapid delivery of service in emergency situations

AU

Anonymous User

09/14/23

5 out of 5

"Field love"

What do you like best about Salesforce Field Service? The console! Visually beneficial and shortcuts to chatter SA views!! What do you dislike about Salesforce Field Service? Space for Action buttons. Only two right now... :( What problems is Salesforce Field Service solving and how is that benefiting you? Schedule & dispatch consistency for global harmonization

AU

Anonymous User

09/14/23

4.5 out of 5

"Field Service done right"

What do you like best about Salesforce Field Service? Salesforce Field Service has one of the best visual representation in dispatch board that provides a very good view of the appointments by status. What do you dislike about Salesforce Field Service? Salesforce Field Service Mobile is one of the features that i would like Salesforce to enhance and provide more robust features on mobile. What problems is Salesforce Field Service solving and how is that benefiting you? It is helping us ...

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AU

Anonymous User

09/14/23

4.5 out of 5

"Amazing"

What do you like best about Salesforce Field Service? Lo he usado en mi anterior trabajo y realmente nos ayudo durante todo el proceso. Practico y de fácil utilización. What do you dislike about Salesforce Field Service? Quizás algunas instancias no eran simples de entender What problems is Salesforce Field Service solving and how is that benefiting you? Facilito el trabajo diario de más de 50 personas en una etapa donde era complicado gestionar los recursos.