Salesforce Field Service Reviews in April 2025: User Ratings, Pros & Cons

"Review on Salesforce Field Service"

What do you like best about Salesforce Field Service? Salesforce Field Service helps organizations to streamline their field service operations and enhance customer experiences.It uses its own app in the salesforce org and in the mobile.It helps in allocating right person to the right job at the right time using advanced scheduling strategy and thus increasing overall efficiency of the organizations.Field technicians can access job details, customer information on their mobile ...

"Field Service on the go"

What do you like best about Salesforce Field Service? Drive agents making copilot valuable for all field service Consultants well articulated Ke note Customer wants an answer on the spot. Its all about Data. This is te best app. What do you dislike about Salesforce Field Service? I cant really say that this app is bad, porpperly the best app I had come across. Great to have and use on daily basis especially when on one is on the road. G What problems is Salesforce Field Service solving and ...

"Field Service changed my career"

What do you like best about Salesforce Field Service? Salesforce Field Service optimizes on-site operations with scheduling, Dispatching and mobile tools, enhancing customer service and boosting efficiency for field teams. What do you dislike about Salesforce Field Service? Salesforce Field Service issues: complex setup, high cost, limited customization, occasional glitches, and training requirements can challenge its effectiveness. What problems is Salesforce Field Service solving and how ...

"Director IT, with 23 years of experience in IT, managing SF Engineering practice for ADT."

What do you like best about Salesforce Field Service? My capability to offer seamless experience to our technicians on any device on the same platform that we use for sales as well as service for the same customers, keeping 360 degree view of the customer in SalesForce ecosystem. What do you dislike about Salesforce Field Service? The scheduling with FSL was not scalable for our territory split. What problems is Salesforce Field Service solving and how is that benefiting you? The ...

"Vp, Solutions Engineering"

What do you like best about Salesforce Field Service? Ability to reroutendrivers if someone is out. What do you dislike about Salesforce Field Service? The way some organizations use it that does not help customers by denying tickets What problems is Salesforce Field Service solving and how is that benefiting you? Tracking and rerouting drivers

"Salesforce Field Service review"

What do you like best about Salesforce Field Service? Is Very easy to Handle for the Technicians and automante Service Appointments to end cases. I like Gantt chart in whole Field Service Cloud What do you dislike about Salesforce Field Service? There is no validations foe the text fields. It's limited to 2000 characters only What problems is Salesforce Field Service solving and how is that benefiting you? Prior technicians used to send text messages after completing their work now it's ...

"Einstine copilot is going to make things so simple"

What do you like best about Salesforce Field Service? Awesome explanation of the examples - quick and easy to understand. What do you dislike about Salesforce Field Service? I don't think any thind negative -it's going to make things better. What problems is Salesforce Field Service solving and how is that benefiting you? Time consuption will be refused drastically.

"Experience on Field service lightning"

What do you like best about Salesforce Field Service? The gantt chart and the agent friendly interface. Ease of assigning resources and appointments to the technicians and related automations. What do you dislike about Salesforce Field Service? The complex structure of dispatcher console. What problems is Salesforce Field Service solving and how is that benefiting you? It's solving and benefiting the clients with ease of appointments control and allocation of jobs within the CRM with ...

"VRA is so helpful"

What do you like best about Salesforce Field Service? Love the VEA tool. We implemented that this year and it has been a game changer. What do you dislike about Salesforce Field Service? We only use the VRE we don't use the full seats are filled service at the same but it might be something we can do it another later time What problems is Salesforce Field Service solving and how is that benefiting you? We wanted a way to help our internal team how far dealers faster to be able to see what ...

"Service Cloud is a Dream for SMB"

What do you like best about Salesforce Field Service? Helps our support team easily manage customer requests What do you dislike about Salesforce Field Service? I would like to see a hybrid of Sales and Service Cloud What problems is Salesforce Field Service solving and how is that benefiting you? Case management for our Account Technician team!