Salesforce Field Service Reviews in January 2025: User Ratings, Pros & Cons

"Ability to launch new service in record utilizing Field Service Lightning."

What do you like best about Salesforce Field Service? FSL Mobile, flow of order to work order to service appointment with customer related nventory management. What do you dislike about Salesforce Field Service? Managing time zones. Order placement vs field team. What problems is Salesforce Field Service solving and how is that benefiting you? Providing service and equipment delivery.

"Wonderful product"

What do you like best about Salesforce Field Service? Ease of use and the amount of integrations with other products. Increases agent and supervisor productivity. What do you dislike about Salesforce Field Service? There is a lot of information and functionality to the system so getting to know all the in and outs will take some time and a lot of effort. What problems is Salesforce Field Service solving and how is that benefiting you? Automation of case routing to handle 200,000 employees ...

"Field service is only limited by you"

What do you like best about Salesforce Field Service? Flexible to adapt to our field needs with consistency across the org. Our possibilities are only limited by our imagination and ability to adopt! What do you dislike about Salesforce Field Service? Change management within IT is hard, but worth the journey What problems is Salesforce Field Service solving and how is that benefiting you? Solves coordinating our large national j stall action and service teams for our customers in multiple ...

"Understandable"

What do you like best about Salesforce Field Service? Monitor the technicals jobs that are being done in the field, also we can see how the job its working What do you dislike about Salesforce Field Service? The coordinates are not set automatically when we send the location What problems is Salesforce Field Service solving and how is that benefiting you? Technical support for telecom

"Excited for change"

What do you like best about Salesforce Field Service? Honestly, we are brand new to Salesforce and Field service. It's our first year at DreamForce and we are so excited about so many things! We can't wait to come back next year after spending more time on the platform. What do you dislike about Salesforce Field Service? We don't know enough to dislike anything at this point. What problems is Salesforce Field Service solving and how is that benefiting you? Too many to list! We really want ...

"Dope"

What do you like best about Salesforce Field Service? Absolutely crucial for our business. Great product What do you dislike about Salesforce Field Service? Needs to be more customizable so our boys are enabled What problems is Salesforce Field Service solving and how is that benefiting you? Orchestrating our field teams

"Director, Service Architecture"

What do you like best about Salesforce Field Service? Salesforce Field Service has quite a lot of capabilities in optimizing field operations, dynamic scheduling, real-time tracking, and comprehensive customer data integration. Bottom line, the tool has been invaluable for service operations, enhancing efficiency for field tech, and customer satisfaction. What do you dislike about Salesforce Field Service? There are a few aspects I personally think there are a few challenges. Some users may ...

"Most comprehensive Field Service solution"

What do you like best about Salesforce Field Service? Completeness of the offering + native integration with CRM allows for the most advanced use cases in filed operations management What do you dislike about Salesforce Field Service? It requires a great Salesforce integration partner to make sure you realize the value of Field Service, at least for the first implementation project What problems is Salesforce Field Service solving and how is that benefiting you? Scheduling, Route ...

"Highly recommend"

What do you like best about Salesforce Field Service? It's the most customizable service tool for us. Any ideas we have about how to best service our customer we can implement and are not locked down to only one way of doing things. What do you dislike about Salesforce Field Service? It took a while to get things setup the way we wanted. Also training staff is critical, there could be more training for the dispatcher rolls and for the service techs in the field What problems is Salesforce ...

"Incredible integration and safe AI!"

What do you like best about Salesforce Field Service? The combination of knowledge articles, including from third-party manufacturers, checklists, and also the opportunity to upsell all in one package is a compelling value proposition. The fact that the Einstein trust layer protects customer data throughout the platform shows great long-term insight and leader ship from salesforce. What do you dislike about Salesforce Field Service? Nothing comes to mind him mediately perhaps more use will ...