Salesforce Field Service Reviews in January 2025: User Ratings, Pros & Cons

"VRA is so helpful"

What do you like best about Salesforce Field Service? Love the VEA tool. We implemented that this year and it has been a game changer. What do you dislike about Salesforce Field Service? We only use the VRE we don't use the full seats are filled service at the same but it might be something we can do it another later time What problems is Salesforce Field Service solving and how is that benefiting you? We wanted a way to help our internal team how far dealers faster to be able to see what ...

"Service Cloud is a Dream for SMB"

What do you like best about Salesforce Field Service? Helps our support team easily manage customer requests What do you dislike about Salesforce Field Service? I would like to see a hybrid of Sales and Service Cloud What problems is Salesforce Field Service solving and how is that benefiting you? Case management for our Account Technician team!

"Very helpful for the engineers"

What do you like best about Salesforce Field Service? Dispatcher console is easy to use and really helpful What do you dislike about Salesforce Field Service? Territory management and stock management What problems is Salesforce Field Service solving and how is that benefiting you? Quickly address the issue of the customer

"It’s an amazing product which has other use cases out side of FSL domain."

What do you like best about Salesforce Field Service? Scheduling and Dispatching in service console. What do you dislike about Salesforce Field Service? It is hard to learn sometimes and is not intutive What problems is Salesforce Field Service solving and how is that benefiting you? Rapid delivery of service in emergency situations

"Field love"

What do you like best about Salesforce Field Service? The console! Visually beneficial and shortcuts to chatter SA views!! What do you dislike about Salesforce Field Service? Space for Action buttons. Only two right now... :( What problems is Salesforce Field Service solving and how is that benefiting you? Schedule & dispatch consistency for global harmonization

"The Salesforce field service is incredible!"

What do you like best about Salesforce Field Service? Having the right tools and resources is very helpful! What do you dislike about Salesforce Field Service? There is nothing I can say negative about the service. What problems is Salesforce Field Service solving and how is that benefiting you? Transportation and Logistics

"Excellent"

What do you like best about Salesforce Field Service? The way to connect the people on route is perfect What do you dislike about Salesforce Field Service? Price, configuration, architecture and consultant are high compared with other products What problems is Salesforce Field Service solving and how is that benefiting you? Agent Routing and

"Field service is unlocking our technicians"

What do you like best about Salesforce Field Service? Field service is allowing us to enable our field technicians to leverage the same tools as the rest of our organization, from quoting to service tools. In addition we were able to quickly integrate with our inhouse mobile tools. What do you dislike about Salesforce Field Service? We are having a learning curve with our technicians, moving from our very ADT inhouse experience, but nothing that has been a problem. What problems is ...

"Service Cloud makes service easy"

What do you like best about Salesforce Field Service? Service cloud is the single place for all of my customers needs What do you dislike about Salesforce Field Service? Would prefer to be able to have views like sales cloud. What problems is Salesforce Field Service solving and how is that benefiting you? It helps me ensure I have the needed resources to solve our customers needs.

"First timer"

What do you like best about Salesforce Field Service? Simplicity and configurability helps us streamline the workflows for our technicians. What do you dislike about Salesforce Field Service? Pricing structure is a bit on the high end. What problems is Salesforce Field Service solving and how is that benefiting you? Efficiency for our field technicians.