Salesforce Field Service Reviews in January 2025: User Ratings, Pros & Cons

"Totally Exceptional"

What do you like best about Salesforce Field Service? Salesforce Field Service is an extension of Service Cloud that provides a comprehensive view of workforce management. Field Service involves providing services to customers beyond your office or site – which is referred to as in the “field”. What do you dislike about Salesforce Field Service? Salesforce Field Service has multiple mobility apps which are limited in their ability to provide data or workflow needed to complete tasks. ...

"Field service is good for field tech and very useful for our business"

What do you like best about Salesforce Field Service? Field service allows the company to allow field tech to work on work orders and do their field inspection What do you dislike about Salesforce Field Service? Unsure at the moment, we are new to field service implementation and still Implementing What problems is Salesforce Field Service solving and how is that benefiting you? Helping us with implementing for field inspections

"Intuitive and detailed data capture"

What do you like best about Salesforce Field Service? I like the ability to expand on needed basis. What do you dislike about Salesforce Field Service? Wish there were more training materials available What problems is Salesforce Field Service solving and how is that benefiting you? Tracking, Appt confirmation, Authorization form generation.

"Field Service on the go"

What do you like best about Salesforce Field Service? Drive agents making copilot valuable for all field service Consultants well articulated Ke note Customer wants an answer on the spot. Its all about Data. This is te best app. What do you dislike about Salesforce Field Service? I cant really say that this app is bad, porpperly the best app I had come across. Great to have and use on daily basis especially when on one is on the road. G What problems is Salesforce Field Service solving and ...

"Field Service changed my career"

What do you like best about Salesforce Field Service? Salesforce Field Service optimizes on-site operations with scheduling, Dispatching and mobile tools, enhancing customer service and boosting efficiency for field teams. What do you dislike about Salesforce Field Service? Salesforce Field Service issues: complex setup, high cost, limited customization, occasional glitches, and training requirements can challenge its effectiveness. What problems is Salesforce Field Service solving and how ...

"Director IT, with 23 years of experience in IT, managing SF Engineering practice for ADT."

What do you like best about Salesforce Field Service? My capability to offer seamless experience to our technicians on any device on the same platform that we use for sales as well as service for the same customers, keeping 360 degree view of the customer in SalesForce ecosystem. What do you dislike about Salesforce Field Service? The scheduling with FSL was not scalable for our territory split. What problems is Salesforce Field Service solving and how is that benefiting you? The ...

"Vp, Solutions Engineering"

What do you like best about Salesforce Field Service? Ability to reroutendrivers if someone is out. What do you dislike about Salesforce Field Service? The way some organizations use it that does not help customers by denying tickets What problems is Salesforce Field Service solving and how is that benefiting you? Tracking and rerouting drivers

"Salesforce Field Service review"

What do you like best about Salesforce Field Service? Is Very easy to Handle for the Technicians and automante Service Appointments to end cases. I like Gantt chart in whole Field Service Cloud What do you dislike about Salesforce Field Service? There is no validations foe the text fields. It's limited to 2000 characters only What problems is Salesforce Field Service solving and how is that benefiting you? Prior technicians used to send text messages after completing their work now it's ...

"Einstine copilot is going to make things so simple"

What do you like best about Salesforce Field Service? Awesome explanation of the examples - quick and easy to understand. What do you dislike about Salesforce Field Service? I don't think any thind negative -it's going to make things better. What problems is Salesforce Field Service solving and how is that benefiting you? Time consuption will be refused drastically.

"Experience on Field service lightning"

What do you like best about Salesforce Field Service? The gantt chart and the agent friendly interface. Ease of assigning resources and appointments to the technicians and related automations. What do you dislike about Salesforce Field Service? The complex structure of dispatcher console. What problems is Salesforce Field Service solving and how is that benefiting you? It's solving and benefiting the clients with ease of appointments control and allocation of jobs within the CRM with ...