Salesforce Email Studio Reviews in April 2025: User Ratings, Pros & Cons

A must-have for marketing teams!

PROS: I love how it can be integrated with our other tools. It significantly improved our marketing strategy by being able to easily reach out to our mailing list. CONS: It's a bit overwhelming at first, but the experience gets better once you understand the functions of all the available tools.

"One of the best UI for any email marketing platform out there"

What do you like best? It's fast & much easy to learn than other competitors. What do you dislike? Training modules could've been made easier although the trailblazer is really good to learn but documentation gets confusing sometimes. What problems are you solving with the product? What benefits have you realized? I used to create journeys deploy and analyze email campaigns. Therefore, end to end campaign management is like aliece of cake using this tool.

"Great tool to create edit send and manage email blasts"

What do you like best? I really like how you can tailor your template to be whatever design you want. The ease of navigating around and the options available really help make a professional and interactive email. What do you dislike? I'm not too keen on the process it takes to send an email out to data base. I believe there is a lot of steps and can be confusing for some and this process could potentially be simplified. Recommendations to others considering the product: Really consider ...

Love the training!

PROS: Salesforce comes with free support and training which really helps users like me to get a good experience in using the software. The training covers tons of things including custom creations, message optimizations, message delivery systems, etc. CONS: I think the transfer quality must be improved since there are some instances when the appearance of the email changes after sending.

This is the best!

PROS: Automations are the best! It automates email sending, data importing, and reporting distribution! It saves us tons of time. It also helps in keeping every team member informed about the status of the campaigns. CONS: I love everything about this app!

"Good For bulk mailing."

What do you like best? It's easy to use and saves lots of time. Great interface. Technical and non-technical people can use this platform easily. Every big MNC is using this platform for ages. Highly recommended to everyone. Benefits: 1. Easy to use. 2. Saves time. 3. Both tech and non - tech person can use this platform. 4. Efficient to use. 5. Great optimization. 6. A journey builder makes life easy for all users. 7. Clear the certificates by just free learning. 8. Communicate based on ...

"Most powerful ESP, but lacks support and buggy."

What do you like best? One of the most powerful ESP and CRM tools on the market. They have virtually become a monopoly. Amazing APIs that allow you to do almost anything. It's great for bulk email, targeted email, transaction emails. You'll be hard-pressed to find a more robust platform. What do you dislike? You're not buying an out of the box Ferrari that you can take on the road. This is a world-class kit car that requires you to assemble, modify, tune, and maintain virtually on your own. ...

"Digital Communications Specialist"

What do you like best? Automated data and email sends. Journey builder is great for a unique costumer experience. What do you dislike? It takes a while to load pages sometimes and there are other bugs. Recommendations to others considering the product: Easy to learn. Don’t need to know code in order to design emails. What problems are you solving with the product? What benefits have you realized? Open rates and click rates

"Salesforce email"

What do you like best? I like the company Salesforce a lot in general so I was excited to try out their email program. I think Salesforce is a great company. It can be trusted and the products always work as they are supposed to. They have really good customer service and the products are easy to use. What do you dislike? I think Salesforce is a bit overpriced. I would like if the prices were not as high for their products. The products work great, but there are other companies out there ...

"Good platform for emails and reaching clients in one CRM"

What do you like best? The amount of data it stores in the CRM about a users interactions with your emails What do you dislike? THe user interface could be updated to look a little more modern Recommendations to others considering the product: It's good, just get to learn how to properly implement this. What problems are you solving with the product? What benefits have you realized? Learning how to use the platform as it's not too intuitive