Salesforce Email Studio Reviews in April 2025: User Ratings, Pros & Cons

"More difficult than others"

What do you like best? Easy uploading of contacts through CSV files, with ability to remove duplicates. What do you dislike? For some reason, the default fonts and sizing return in new paragraphs and sections despite overall font setting at the beginning. This detracts from emails meant to be sent with uniformity. In order to solve this, you need to know enough html markup to go in and specify these visuals in every paragraph. Recommendations to others considering the product: If you must ...

"Marketing Cloud Email Studio is a great way to send emails to all our client base"

What do you like best? high level of functionality with journey builder and content creation with email studio What do you dislike? very old looking interface. the whole system needs a update to look like journey builder What problems are you solving with the product? What benefits have you realized? we've been able to create campaigns that work for sales teams.

"Reliable, intuitive and user friendly. "

What do you like best? Customization. Easy/user friendly interface. What do you dislike? It is a very limiting platform. Inability for expansion. What problems are you solving with the product? What benefits have you realized? Keeping customers happy and up to par.

"Working with a great pro"

What do you like best? I like best that the application is very easy to maneuver through and it has an excellent help desk function as well. What do you dislike? One down side would include the subjects can be difficult to find at times. What problems are you solving with the product? What benefits have you realized? I’ve benefited because I’m able to reach my workers and send the appropriate email within each department.

"Good tool to handle emails "

What do you like best? We can send the emails by selecting predefined templates, We can track activity metrics. we can maintain easily subscribers. What do you dislike? Some time the tool is showing errors and then again showing data. Recommendations to others considering the product: This too l handy in sending the emails and tracking the open rate metrics What problems are you solving with the product? What benefits have you realized? We always run a email campaign to get the leads, this ...

"Simple and easy to use!"

What do you like best? It tracks everything and with all the extra features salesforce has, it continually learns to make sure that you can grow with your email marketing interactions with clients. What do you dislike? It can be a little confusing to learn since the CRM does so much, but if you just focus on one aspect at a time it makes it a lot easier. What problems are you solving with the product? What benefits have you realized? Tracking all the email needs. The best part is that it ...

"Good choice!"

What do you like best? Scheduled sends and automation tools. Coding and HTML formatting Easy to use templates Customizable Data Extensions Reporting What do you dislike? One thing that I would change is that it needs a better translation to Outlook. The emails don't always display properly and functions don't work when integrating with/sending to Outlook recipients. Recommendations to others considering the product: It's great for large field sales organizations that lack the ability to ...

"Salesforce- the right way for customer relation management"

What do you like best? This platform is incredibly easy to navigate and organized and allowed me to manage my company’s clientele efficiently. What do you dislike? What I disliked about this platform was it’s complicated tech support. When facing a problem, it took a long time for me to be able to reach someone for assistance. What problems are you solving with the product? What benefits have you realized? I was able to look up my company’s customers, and reach out to them. What I enjoyed ...

"Basic Features with Confusing Usability "

What do you like best? I like that it interfaces with Salesforce CRM What do you dislike? The email studio is extremely clunky and limited in style/branding options. When I create an email, the test always looks extremely different from the preview. Nothing feels seamless... I have to take a lot of extra steps outside of the software to achieve nice looking emails. What problems are you solving with the product? What benefits have you realized? It's a solution for reaching our large # of ...

"Basic Features with Confusing Usability "

What do you like best? I like that it interfaces with Salesforce CRM What do you dislike? The email studio is extremely clunky and limited in style/branding options. When I create an email, the test always looks extremely different from the preview. Nothing feels seamless... I have to take a lot of extra steps outside of the software to achieve nice looking emails. What problems are you solving with the product? What benefits have you realized? It's a solution for reaching our large # of ...