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8.3

Spot Score

Sailthru

Sailthru Reviews in April 2025: User Ratings, Pros & Cons

Streamline your marketing efforts with Sailthru's powerful automation.

4

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Sailthru Reviews & Ratings

4

Very Good

Based on 173 ratings & 132 reviews

Rating Distribution

Excellent

(74)

Very Good

(41)

Good

(11)

Poor

(3)

Terible

(3)

Expert's Review generated by AI

Sailthru has consistently proven itself to be a highly adaptable and robust platform for businesses looking to streamline and enhance their email marketing and personalization efforts. The platform’s standout features include its comprehensive automation tools, personalization capabilities via its Zephyr scripting language, and an intuitive interface that allows ...Read more

Sailthru pros and cons

  • Automates key marketing functions such as email personalization and lifecycle flows, significantly improving productivity and engagement.

  • Offers robust tools like Lifecycle Optimizer for building automated and personalized customer journey flows.

  • Easy-to-use drag-and-drop interface and visual template builder for creating campaigns without technical expertise.

  • Strong analytics features for insights into campaigns, including CTR, bounce rates, and audience engagement.

  • Reporting and analytics are often described as fragmented or lacking sophistication, with some users finding it tedious to generate and compare detailed campaign insights.

  • A steep learning curve for advanced features, such as Zephyr scripting and deep personalization, requiring additional training or technical expertise.

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Showing 71-80 out of 132

RP

Russell P

03/13/19

5 out of 5

Sailthru is an essential tool for managing large email or SMS marketing campaigns

What do you like best? Sailthru's web interface is easy to navigate, extremely fast to look up individual campaigns and customers. Even hunting through the history of a campaign's emails or a customer's received emails over their lifetime is super fast.. Analysis of any big sales campaign is super well visualized so we know how much revenue we're generating in real time. It's API allows, among other things, dynamic updates of any part of a customer's data, meaning that when we send ...

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AI

Administrator in Computer Games

03/13/19

4 out of 5

Good stuff

What do you like best? I like how easy is it to see all the data associated with the users. What do you dislike? The new view makes some profiles bug out. What problems are you solving with the product? What benefits have you realized? We locate accounts based on email addresses in a very dynamic environment.

UI

User in Online Media

03/13/19

3.5 out of 5

Simple, efficient, reliable delivery

What do you like best? I've been using SailThru for about a year and I have virtually no problems with it. It's easy to use, it pulls the right stories to sort through in the feed without having to go back and add them, and the customer service has been great. I know that if there's a problem, I will get a personal response and almost immediate help. What do you dislike? The only issue I have with the platform is that you can't go back to the feed after you've clicked "Build ...

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AI

Agency in Consumer Goods

03/12/19

5 out of 5

Some of the best in the business

What do you like best? The thoroughness, patience, and willingness to help that you see at Sailthru is second to none. No matter how large or how small the question/ask, the Sailthru team is always happy to help, digs deep to find the issue, and really makes sure that you're kept aware throughout the entire process. As someone who has worked and continues to work in many different ESPs, I can say for certain that Sailthru is a gem - the team is always looking for ways to improve (and ...

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DY

Danae Y

03/12/19

5 out of 5

Such great support and easy-to-use platform

What do you like best? I love the support team and how helpful they are! Any questions I have or things I need, they're right on top of it and there to help. What do you dislike? Sometimes our weekly calls don't feel very productive. We have to bring issues and questions to the table. Most of the time we aren't given updates or helpful tips on their end unless prompted. What problems are you solving with the product? What benefits have you realized? We are constantly ...

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UI

User in Newspapers

03/12/19

4 out of 5

Easy-to-use interface

What do you like best? Sailthru's interface is very intuitive and easy to use, much better than our previous tool. I also like that it makes it easy to make manual edits to HTML and other code. What do you dislike? Some of the steps to send could be a bit streamlined. What problems are you solving with the product? What benefits have you realized? Ease of sending newsletters to many distribution lists

AI

Administrator in Publishing

03/12/19

4 out of 5

Happy but always improvements

What do you like best? That is it reliable and shows your instant stats What do you dislike? I would prefer to have all uses on sailthru to use a WYSYUG look & feel What problems are you solving with the product? What benefits have you realized? B2C and B2B communications

UI

User in Media Production

01/25/19

4 out of 5

Sailthru

What do you like best? ability to track email users and also do custom parameters tracking so that we can verify where users are signing up for the newsletters. It has helped to increase user base and drive higher engagement What do you dislike? The product is not so developed yet and lacks an effective marketing automation which allows brands to engage with loyal users on a more direct manner. Recommendations to others considering the product: Understand your business ...

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UI

User in Publishing

12/12/18

5 out of 5

Great interface, lots of features

What do you like best? I like the reporting features for SailThru also how each user's profile gives a detailed summary of their activity both via email engagement but also site activity. What do you dislike? Sometimes it's hard to get reports to export quickly. What problems are you solving with the product? What benefits have you realized? We're able to better track engagement while also targeting our message to the highest propensity to convert user.

UI

User in Media Production

12/10/18

4 out of 5

Easy to Use

What do you like best? I find this product easy to use and has a user friendly interface. I use the analytics tool a lot to gage the success of my sends. What do you dislike? Sometimes the data feed lags when you're trying to rearrange the stories. What problems are you solving with the product? What benefits have you realized? Sending out newsletters.