Route For Merchants Reviews in January 2025: User Ratings, Pros & Cons

"I Have No Clue How I Managed Without My Route App!"

What do you like best about Route? Instead of looking in my email and constantly trying to find tracking on multiple different packages, I can use the Route app and find everything all at once! It's nice to have all of my tracking info in one spot!

"Route is great and efficient!"

What do you like best about Route? What I like best about Route is it helps our e-commerce company with damaged or lost orders. Getting our orders to our customers in a timely fashion is key plus they help us insure they will get a product that has not been damaged in transit.

"great and quick resolve to delivery issues!"

What do you like best about Route? I was hesitant to choose insurance for my online order but hey it was only about $2 to insure my $100+ order. It unfortunately arrived melted and unusable. Route quickly resolved my issue and for no additional charge shipped a duplicate order within only an hour and a half of submitting my order claim! Will definitely always be insuring through them when i have the option.

"Great customer service"

What do you like best about Route? Their customer service is fast and they are very helpful. I had a package that was marked as delivered but never arrived and they made sure I received a refund for the order.

"Route Solved My Issue Without Hassle"

What do you like best about Route? I ordered from JLuxLabel and attached Route to my purchase. Although, the item didn't show up, after contacting route and waiting the appropriate amount of days I had a resolution with my money returned promptly.

"Quick and painless"

What do you like best about Route? The response time was unbelievable quick and the rep was very professional. What do you dislike about Route?

"Great service!"

What do you like best about Route? Only had to use them once, but they rectified the delivery issue very quickly! What do you dislike about Route?

"Amazing customer service"

What do you like best about Route? Customer service was absolutely amazing! The communication was great. They made sure to take care of all of my needs and replaced my damaged product with no problem

"Reliable and Excellent Service"

What do you like best about Route? can reliably protect my goods and products as well as insure them against potential damages from transit What do you dislike about Route?

"Great care and Quick Response Time"

What do you like best about Route? The response time was great, and the attention to detail was awesome too. I appriciated the communication between the rep and myself, they took the time to understand and explain the process.