RoomRaccoon Reviews in February 2025: User Ratings, Pros & Cons

"Review on RoomRaccon - Singita Chauke Cape Blu Villa (158259)"

What do you like best about RoomRaccoon? I enjoy the ease of use. My customer experience manager Serena is always going above and beyond to check up on me and my progress and suggest ways I can improve business. The customer service is really admirable. What do you dislike about RoomRaccoon? To be honest there are no downsides to Roomraccoon, if ever I need help with something there are guides or someone is able to assist in altering my package to suite my needs. What problems is ...

"Ops Training"

What do you like best about RoomRaccoon? How easy it is to make room moves. I also enjoy the Housekeeping and Maintenance features. What do you dislike about RoomRaccoon? The team is always eager to jump on a call to assist. My only problem is the sales reports are not quite where I need them as well as guest profiling. What problems is RoomRaccoon solving and how is that benefiting you? Tracking readiness of rooms between HK and front desk. Keeping a log of maintencance issues.

"owner"

What do you like best about RoomRaccoon? They system is easy to use and works perfect for our boutique hotel. The upside nos having to set all the mapping and pricing for the OTA that can get complicated. Good thing they have articles and customer service to help. What do you dislike about RoomRaccoon? I wish they had a better way to communicate over the phone. It's all via email and articles. I would pay to have hep on the mapping and set up that's the complication. Offer that service to ...

"Comprehensive system thats easy to use"

What do you like best about RoomRaccoon? The integration with OTAs, the payment system and the communication link to keep guests informed. What do you dislike about RoomRaccoon? Support for the initial integration to OTAs took longer than the promised turnaround time. What problems is RoomRaccoon solving and how is that benefiting you? Its helping me streamline the operations of our business. Our guests are guaranteed a professional interface that provides helpful updates at each stage of ...

"System is buggy from time to time. The price for what you get does not equate to actual value."

What do you like best about RoomRaccoon? Its a refesh of similar platforms. A re-skin or perfected beta for short term rental managment UX platforms....I think of asana or slack or g-suite in combination What do you dislike about RoomRaccoon? Its buggy and WAY overpriced to without ANY robust features or perks to validate the premium. Too simple to be considered $500+ per month. Definately not thinking of their target market with the price. What problems is RoomRaccoon solving and how is ...

Excellent product and team

RoomRaccoon's team of experts is passionate about empowering hoteliers around the globe with their award-winning hotel management system.