RingCentral Office Reviews in March 2025: User Ratings, Pros & Cons

RingCentral has easy interface

What do you like best? I like that I don’t need a physical phone, and I can send and receive text messages and faxes. Sound quality is great on calls and meetings. What do you dislike? If I’m in a conference call in an office, it’s been a bit tricky to figure out the best way to call since we typically use our headsets individually at our desks. What problems are you solving with the product? What benefits have you realized? For me, it’s a bit of an enhancement from our ...

Terrible customer service

PROS & CONS What are the best aspects of this product? Its hard to find a positive. fax service is probably ok, phone service was terrible What aspects are problematic or could work better? We set up an account with RingCentral for our business. We switched from verizon, but immediately after switching had major problems with call quality and dropped calls to our business. Therefore we tried to switch the number back to Verizon and it has become a nightmare. RingCentral will not ...

Efficient and useful

What do you like best? Multi office connectivity is a very useful tool. Booking, scheduling and rescheduling appointments apart from confirmation calls are an important asset for our business. Video calling is something we use frequently for videoconferencing and allows multiple people to join in at same time. What do you dislike? It is not always user friendly and can be a real issue with high internet traffic Recommendations to others considering the product: It can be ...

So easy!

What do you like best? The most helpful thing about ringcentral is that there is voice to text voicemails and auto dialing What do you dislike? I dislike the fact that their are multiple apps for the same tool and if you download the wrong one is screws everything up What problems are you solving with the product? What benefits have you realized? Ringcentral makes it easy to call customers

Good app but features hidden

What do you like best? The app has a clean look and works well for the simple features like call, speaker, search contacts etc. What do you dislike? It is difficult to find the more nuanced but necessary features like call forwarding and ring splash. Also, there are 3 different places to update settings. On the phone, on the desktop app, and on the portal. Difficult to know where to go to update something. What problems are you solving with the product? What benefits have you ...

Use Ring Central daily for client meetings and conference calls

What do you like best? Ability to use this application on my mobile device and Ease of access What do you dislike? The inconsistency of the application. When utilizing the audio feature sometimes you are heard and sometimes you are not. Connection varies What problems are you solving with the product? What benefits have you realized? Conference calling and video conferencing

Convenient and user-friendly.

PROS & CONS What are the best aspects of this product? Two things I love about RingCentral: It's easy to use, and it provides me with all the tools that I need for smooth communication with our clients. What aspects are problematic or could work better? It's a little difficult to sustain long conversations. Phone calls often get cut short. What specific problems in your company were solved by this product? This is an easy way to communicate with our clients. Are you a current ...

Ringcentral is an okay solution

What do you like best? Clear call quality, easy to use, necessary for my job What do you dislike? When it doesn’t work, it impacts my entire day and I can’t do my job. Support is subpar What problems are you solving with the product? What benefits have you realized? Makes calling clients easy and quick

Love this App

What do you like best? You can text call and fax for one central app on your desktop it’s really easy. Love how it stores contacts. Provides you a personal number as well. What do you dislike? Only thing I dislike is attachments can’t be pdf for text or fax which sucks but that’s all honestly. What problems are you solving with the product? What benefits have you realized? I’m texting customers for follow ups. Sending/Receiving photos from technicians to provide tech ...

Great Solution for Individuals Working with multiple Clients

What do you like best? It gives me the option to have a “work” phone without having to have a second phone. Also, my coworkers all have an extension so I don’t have to remember cell numbers. What do you dislike? The fax option is not that user friendly in my opinion. You can’t customized fax cover sheets if needed. What problems are you solving with the product? What benefits have you realized? Being able to set boundaries with clients appropriately. I am able to set my ...