RingCentral Office Reviews in March 2025: User Ratings, Pros & Cons

Full-featured cloud VoIP software Fantastic for Sales Teams

What do you like best? RingCentral Office is a well rounded VoIP software that includes all features that a sales team needs: artificial intelligence (AI), integration to SalesForce, and video conferencing. Additionally, RingCentral offers a phone app that is super easy to navigate and makes remote calls a breeze. It is easy to communicate with people internally within the organization via an easy to use search bar; and calling externally is likewise an easy process, as its just a matter ...

Great System!

What do you like best? easy to setup new numbers/ users and track metrics!!! What do you dislike? unable to edit users ability to see internal contacts. Recommendations to others considering the product: go for it! What problems are you solving with the product? What benefits have you realized? helps us review call recording and categorize call outcomes.

Easy for each user to customize the system

PROS & CONS What are the best aspects of this product? I like the fact that each user can set up customization according to their needs. Other useful features are call recording, call logs, and multiple ways to manage calls. What aspects are problematic or could work better? The application could be more intuitive. For example, the vendor could make it more intuitive and easy to set up a new user with a new phone. There is only one right method to do this and it doesn’t cost more. ...

The wide range of features it offers is impressive

What do you like best? This powerful communication tool apart from offering quality videoconferences has the possibility of being able to share a screen with the people you communicate. At the most basic level, it is limited to four people per meeting. At the most advanced level, include up to 200 people in your meeting. It's also nice that you can get a free trial of any level of service, even the most basic. The RingCentral Office software interface changes in appearance depending on ...

It's pretty flexible.

PROS & CONS What are the best aspects of this product? I think it's great that there's plenty of room for configuration and setting up our own preferences. It's very flexible to our needs. What aspects are problematic or could work better? I hear that this update is now in the works, but I do hope that they would add a feature that would allow us to save chat scripts to an external server. What specific problems in your company were solved by this product? RingCentral helps us ...

Nothing to complain.

PROS & CONS What are the best aspects of this product? I love that this tool lets me receive and make calls on my PC. It's very convenient this way. What aspects are problematic or could work better? The skin/environment is not exactly easy on the eyes. It's difficult to find certain functionalities. What specific problems in your company were solved by this product? This is the cheaper alternative to buying a phone for me. It gets the job done, and this is what matters. Are ...

A great addition to our workflow.

PROS & CONS What are the best aspects of this product? Accessibility. I love the option of opening this tool either on my desktop or my mobile. What aspects are problematic or could work better? The tool updates are not as thoroughly vetted. These often introduce bugs and the like. What specific problems in your company were solved by this product? Our communication lines are less congested now. We work and communicate more efficiently in the office thanks to RingCentral. Are ...

Makes it easy to operate large volumes of 800 numbers

PROS & CONS What are the best aspects of this product? RingCentral is a simple cloud solution that you can use to manage your calls in a single place. The conferencing feature is useful. The WEN interface is easy to use. Plus, you can create custom settings for your needs such as forwarding to your mobile phone, custom greetings, etc. I think it is an ideal platform for small and home businesses. What aspects are problematic or could work better? It is not easy to set up the system ...

Helps me stay productive even when I'm working remotely.

PROS & CONS What are the best aspects of this product? I love how this tool lets me do so many things at once: I can oversee my team, see the line-up at work, and even accept calls on my mobile phone. The best part? I can do all these at the comforts of my home! What aspects are problematic or could work better? There has been some bug on the number of pending calls. The reports are often inaccurate. We've already filed for a ticket to fix this issue, but there has been no response ...

An excellent tool for communication.

PROS & CONS What are the best aspects of this product? We've finally bid goodbye to G2Ms. This has provided us with a great platform for communication. What aspects are problematic or could work better? The video calls often route to my laptop screen, rather than on the monitor that I am currently using. This is no big deal--but it can be very annoying. What specific problems in your company were solved by this product? We use this as the main highway for communication--from ...