RingCentral Office Reviews in March 2025: User Ratings, Pros & Cons

WASTE OF TIME AND MONEY

I asked for a specific phone setup for accomodate, and was told it was possible. An hour into setup, the rep floated a "less expensive" version I said no to, and explained why. I spent 3 hours myself, and another 4 hours by my secretary, only to be repeatedly forwarded to the same rep who said "So? It would be cheaper this way." This company DOES NOT properly train their employees on what their software is capable of, and should have said a simple "No, we can't do that." Nextiva had the ...

DO NOT DO FREE TRIAL

DO NOT DO FREE TRIAL! Tried to sign up for the free trial; they charged me after 3 days and refuse to refund. Do not trust or use this scumbag company

FIVE

I've read so many bad reviews about RingCentral but still decided to try with our company – and its really nice, who are this people writing negative words? Great service and quality!

Don’t use this carrier!

They bait and switch my account rep to a person I can’t understand. Customer service if terrible and 95 out of 100 times they can’t help you, giving you different excuses or flat out lying to your face. I am on the 3 months of trying to port my numbers way from them, as they keep rejecting the porting. I just caught them changing my address to 1 less character so it didn’t match up with the request to port my number. First level of customer service always denies that a port request was even ...

This company used to be great.

This company used to be great about 15 years ago. Not any more. Jennifer Joy Gella Chua is just one more example of the practices of management. The reviews on here regarding billing are accurate. They change your service without your permission, raise your rates by as much as 300%; and, when you finally get a hold of someone in billing that claims to have corrected the problem and will refund the difference, the next bill is even more. Ms. Jennifer Joy Gella Chua emails you and then ...

Run as fast as you can!

When we first signed up the reviews at that time were still decent, however customer service is horrible. Also, in order to cancel and keep your phone #, you have to first port the number to a new carrier and they will delay it for weeks and then refuse to cancel your account because they caused the delays and it automatically renewed since they delayed phone transfer for over a month. We decided to port to Verizon since we have downsized. Verizon did everything to help us but Ringcentral ...

The future of digital communication is here with RingCentral

What do you like best? RingCentral is a digital communication platform in the cloud, for a long time we wanted to leave behind the analog communication devices that represented enormous maintenance, installation and deployment costs, digital communication came to revolutionize the way we communicate and RingCentral has We have been our great ally, we have saved a lot of money, and we also managed to connect those workplaces that were difficult to connect due to costs. Now, through IP ...

The US team is just as bad as the UK…

The US team is just as bad as the UK team it seems. .co.uk, and .com doesn't really matter who you contact they are all poor at responding and the support does not exist. Update:RingCentral left me a reply as you can see, to email the review team. Having done so immediately, I would have thought they'd give me a response. Still nothing. Again, this goes to show the complete lack of support and total disregard for customer care.Review:We have been with RingCentral for over 3 years and it has ...

I signed a 2 year contract in 2013 and…

I signed a 2 year contract in 2013 and it's now 2020. Tech support has been brutal and a person does everything possible in his/her power to NOT call them for help. Usually things get worse because they don't know how things are even supposed to work on the customer's side, and it's also extremely difficult to not only understand the RC support staff, but they can rarely understand me either and I speak normal English. I own a business and when I decided to port my numbers to another ...

worst company to deal with

worst company to deal with, tech support will only break stuff more, u feel like calling them is a dreaded experience that i prefer to avoid as much as passable and sadly i need to call them to often please stay away