RingCentral Office Reviews in March 2025: User Ratings, Pros & Cons

Purchased service through AT&T with a…

Purchased service through AT&T with a promise that this system was the most advanced and reliable. I have a 500mbs/second wifi system for my business which is way more than the minimum requirements for this system. After only two days of using this system it began to drop calls more often than not. The customer support recommended to delete then reinstall the app. This did not help then said it is my network and offered no further assistance. I have been suffering with this system for over ...

Terrible customer service

Terrible customer service. Dishonest company. Unfair business practices. I left the company in the month of May porting my toll-free # to another company cancelling my service with Ring Central because of abusive charges. Today I got bill payment request, the charge for the almost US $400.00 for a non-existent account, a non-existent toll-free number which was ported to another company many months ago and the false statement there was another phone number was left on my account which I ...

Worst customer service support

Worst customer service support ! Don’t use them !

Connecting the Right Way

What do you like best? The features and the app that allow me to connect in the office and out of the office What do you dislike? Sometimes I can't get a recording, I'm not sure why Recommendations to others considering the product: Please try it is an asset What problems are you solving with the product? What benefits have you realized? We are able to do documents showing when we called a customer, we can hear the recorded conversations

Worst company

Worst company. The only positive is the price but what a high price to pay to lose customers. Spent hours with tech support. Still cannot fix. Leaving company regardless of cost for another provider.

Allows me to do work from anywhere!

What do you like best? I love that I have access to my "desk line" wherever I am! I can always access voicemails, schedule conference calls and conduct video conferences with ease. What do you dislike? People who haven't used the RingCentral meetings before sometimes have difficulty laughing a meeting. It says its "powered by Zoom" but it seems to require a few more steps for people that are not familiar with it. What problems are you solving with the product? What benefits ...

I don't know if it's due to covid that…

I don't know if it's due to covid that they don't have enough people but I've been trying to contact them for the past 7 days and not one answer yet..

Poor customer service

I start contacting the sales team before 15 days and I didn't get any offer from them yet, the sales team promised me to send me the offer but I still waiting them and I send them more than 3 emails without any reply.poor customer service.

Terrible service.

Call quality is poor compared to others. SSO constantly breaks, over the past 2 years we have had it fail 20 times and be down for days, sometimes weeks. The support team seems unwilling to assist to levels expected of a company of this size.Refused to accept another service outage was their issue. 4 days later they accepted and fixed, after it was escalated to their EU Support team Director. Currently unable to login, but their support team insist we log in to log a support ticket - ...

My RingCentral experience

After using it for a few years a part of our business, we found that RingCentral is an all encompassing, feature rich business/personal VoIP system which takes a little 'getting used to' but really delivers. You need to have good internet and set up your routers properly. Most importantly, it comes with a knowledgeable, courteous, and available support team who are always ready and willing to help. It is also being looked after by an able development team who seem to be always on the 'go' ...