RingCentral Contact Center Reviews in April 2025: User Ratings, Pros & Cons

Solid Features with Customizable Options

What do you like best? The inContact Studio allows you to customize your call/email/chat queues as needed for your business. What do you dislike? There are some features that are lacking (saving chat transcripts to external sources), but most of them appear to be in development of some sort as they are rolling out updates fairly frequently. What problems are you solving with the product? What benefits have you realized? We use the email queuing to allow us to view SLA and KPI ...

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What do you like best? resolution issues seem to come fast . The customer service is very helful What do you dislike? sometimes when things go wrong they do not notify us What problems are you solving with the product? What benefits have you realized? The resolution issues

Good Product

What do you like best? I like that I was able to replace gotomeeting with the built in meeting place. I also like the monitoring ability. What do you dislike? How it defaults meetings to my laptop screen when my main monitors are on. You need to exit full screen and drag from there, which is not convenient What problems are you solving with the product? What benefits have you realized? Remote forwarding and soft phone access plus virtual meetings and coaching ability

ringcentral review

What do you like best? I liked the bells and whistles. Being able to easily send a fax or text was great. What do you dislike? I didn't like the call monitoring. It was very choppy and not easy to use at all for a manager. Recommendations to others considering the product: no What problems are you solving with the product? What benefits have you realized? to increase call volume per day

Has a lot of bugs but is on the right track

What do you like best? Easy to text and call people from the app, without giving out my personal cell phone number What do you dislike? Has a lot of bugs. Sometimes we have issues with settings changing without our consent Recommendations to others considering the product: Make sure you fully understand how to set up your settings before going live. There are a lot of "standard" settings that don't make sense in our business anyway. What problems are you solving with the ...

Not the best connection

What do you like best? I like that you can sync your ring central to your cell phone and use the app to make and receive calls and text messages. What do you dislike? I do not like that there are so many connection issues. I get a lot of complaints of people not being able to hear me and bad connection even though I am hardwired in and have a perfect connection. What problems are you solving with the product? What benefits have you realized? Able to take calls when I am away ...

Good call program for beginners

What do you like best? I like the fact that you can hook it up to your Zoho CRM account so that it's easy to call certain leads, without having to type in the number manually - risking error. Also like that you can text from it and it keeps all of your records. What do you dislike? I do not like that the caller ID only shows up for incoming calls and some voicemails. On your call log & missed call log - all it shows are numbers. Recommendations to others considering the product: ...

Adequate Solution

What do you like best? Easy to create and manage groups/extensions. What do you dislike? No round-robin option available for use on iPhones. This makes it difficult to evenly distribute calls. Recommendations to others considering the product: Consider what type of devices you will be using - I believe that many of our difficulties are caused by using cell phones as opposed to landlines. Many features that we would like to utilize are not available for mobile phones but ...

Don't like Ring Central

What do you like best? not much really - see longer list of dislikes below What do you dislike? - no numbers for key international countries including India - no way that I can tell of setting default chime on when someone joins. This is pretty basic for a video conference system - some video conferences start with video on as default, that has caught me and my participants by surprise (not in a good way) - rescheduling an existing meeting is flaky - sometimes the reschedule ...

Ring Central

What do you like best? The ability to link ring central to a lead record in Salesforce and the accessibility of it on my personal phone What do you dislike? There seems to be a lot of bugs, calls are dropped, after an hour of talk time it will not log to Salesforce, sometimes the phone never rings What problems are you solving with the product? What benefits have you realized? contacting leads by phone, text, the ability to track leads