Streamline your customer service with ease.
Add to compare
RingCentral Contact Center offers custom pricing plan
RingCentral Contact Center has received positive feedback over the past 12 months, with users praising its user-friendly interface and seamless connectivity features. The ability to make calls from multiple devices and locations has been highlighted as a key strength, facilitating remote work and easy communication with clients. The platform's customization ...Read more
Seamless integration with other software and platforms like JobDiva, enhancing productivity and accessibility.
Easy accessibility and remote functionality, making it convenient for remote work and connectivity.
Customizable features, call recording, and various communication options (phone, fax, video, text).
Centralized directory for easy access to contacts.
Inconsistent call quality, dropouts, and connectivity issues at times.
Complex features like call transfers and minor bugs can be challenging to navigate.
Log in Required to View Reviews
Filter results
Sort by :
Showing 31-40 out of 50
UI
User in Education Management
05/17/19
its ok
What do you like best? it's nice to take calls on my computer and it's easy enough What do you dislike? ugly UI, not the same as mobile calling, hard to find text messaging Recommendations to others considering the product: it's fine. work on the UI What problems are you solving with the product? What benefits have you realized? its cheaper for my company than buying me a work phone
KW
Kathryn W
02/28/19
Work in progress
What do you like best? How it integrates into Salesforce. Also, how it operates as a cell phone app and desktop app. I like how the voicemail had caller ID. Prefer mobile app over desktop app. We are working on having it log our calls in Salesforce but not quite there yet. I think we would be a little skeptical based on how the calls log our voicemails right now. Definitely a neat feature! What do you dislike? The Salesforce integration is a bit trickier than imagined. Read through ...
Read more
UI
User in Consumer Services
02/15/19
Not a fan
What do you like best? I like the fact I can dial out from my PC What do you dislike? ITs laggy. it requires a password every time you ring central times out Recommendations to others considering the product: Its all internet based, so if you get slow connection no calls can be made think about that What problems are you solving with the product? What benefits have you realized? Im not really solving any problems I use it dial and to txt claimants
UI
User in Health, Wellness and Fitness
01/27/19
Must use an IT guy
What do you like best? I like that I don't need to log into my voicemail on my phone and I can just look at my computer to see who has left a voicemail and the voicemails are computed from oral to written form. What do you dislike? We get calls forwarded from an initial tier and the callers identification doesn't follow from tier to tier. I dislike that voicemails are not always accurate so you may have to listen to the voicemail and that calls can't be made successfully (based on our ...
Read more
UI
User in Leisure, Travel & Tourism
01/10/19
Love the app and that I can take calls anywhere
What do you like best? I love that this software allows you to take calls on your mobile phone through the app. I can work remotely from anywhere and my staff can call me anytime. I can also check out the live reports and see the queue activity and what my team is up to. What do you dislike? I do not like that the live report aspect sometimes is inaccurate. It often times tells us that we have calls holding when we do not in-fact have calls holding. We have reported this to their ...
Read more
UI
User in Accounting
01/02/19
Enjoy using ring central
What do you like best? I find ring central to be very user friendly and a convenient one-stop application for communicating. What do you dislike? Sometimes my phone calls will get dropped or I will get disconnected from a meeting. What problems are you solving with the product? What benefits have you realized? A convenient method of communication.
UI
User in Hospital & Health Care
11/01/18
Mediocre at best
What do you like best? The app does make answering after hours calls pretty easy. What do you dislike? The call quality can be sub par especially if on wifi What problems are you solving with the product? What benefits have you realized? The app allows me to use a personal phone to answer work calls wherever I am .... most of the time, without using my minutes
UI
User in Information Technology and Services
10/25/18
RingCentral - DON"T ANSWER
What do you like best? What I liked best was that it dialed out...most of the time What do you dislike? Connections were shoty, video was delayed and voice choppy Recommendations to others considering the product: See what dialpad is doing and take note. RingCentral has to update its self on all levels or they will be left in the dust What problems are you solving with the product? What benefits have you realized? We were using RingCentral for a dialer
UI
User in Marketing and Advertising
07/31/18
Ring Central has improved my business
What do you like best? I like that my entire company can use this software on their computer or on their cellphones. What do you dislike? I dislike the updates, sometimes we have issues afterwards. What problems are you solving with the product? What benefits have you realized? We are able to communicate more efficiently and get more done.
UI
User in Consumer Services
06/14/18
Wonderful option for support calls + syncs with other services nicely
What do you like best? It integrates with Excel or Zendesk very easily (will either comes in as an Excel email or a ticket in Zendesk), calls sounds very clear, and it's overall pretty easily to navigate. What do you dislike? Transferring can be a pain in my opinion. It's just more convoluted than it needs to be. I wish it has some more idiot proof and simple way to do it. What problems are you solving with the product? What benefits have you realized? Customer support. It makes ...
Read more
