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RingCentral Contact Center offers custom pricing plan
RingCentral Contact Center has received positive feedback over the past 12 months, with users praising its user-friendly interface and seamless connectivity features. The ability to make calls from multiple devices and locations has been highlighted as a key strength, facilitating remote work and easy communication with clients. The platform's customization ...Read more
Seamless integration with other software and platforms like JobDiva, enhancing productivity and accessibility.
Easy accessibility and remote functionality, making it convenient for remote work and connectivity.
Customizable features, call recording, and various communication options (phone, fax, video, text).
Centralized directory for easy access to contacts.
Inconsistent call quality, dropouts, and connectivity issues at times.
Complex features like call transfers and minor bugs can be challenging to navigate.
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MT
mandee t
07/29/20
Ringcentral Review
What do you like best? I like how everyone you work with us easily accessible with direct ext What do you dislike? Calls getting dropped during transfering Recommendations to others considering the product: Just make sure its compatible What problems are you solving with the product? What benefits have you realized? Being able to have calls recorded and the benefits if quality control.
UI
User in Higher Education
06/05/20
Virtual Contact Center
What do you like best? It is best for Virtual Contact Center. With the pandemic we were able to transition very easily. Vey easy to track what the team members are doing, and track how long they are spending on their calls. Easy to communicate with consumers. Conference and chat is a plus. Out bound call features is great as well. What do you dislike? It is not capbalble of holding a queue for a long time, gotten complaints that call get disconnected after a while. However they do ...
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DS
Debra S
04/06/20
Best for text messaging and ok for its other functions
What do you like best? I liked that there was an easy-to-use was a running text log . I coud also call out. What do you dislike? The conference features were not as good as Zoom Recommendations to others considering the product: It was inexpensive and easy. What problems are you solving with the product? What benefits have you realized? We needed to have a text tool instead of texting on our phones
UI
User in Facilities Services
04/02/20
Great product for office use!
What do you like best? Ring Central is easy to use anywhere. It is easily downloaded on my phone, and allows me to be in touch with my team no matter where I am. I'm able to easily connect with my remote team and show them how to handle things directly on my screen with ease. I am also able to have remote meetings with clients without having to travel. We handle clients all over Canada, USA, and even Puerto Rico, so it is very hard to always be able to travel and have face to face ...
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JL
Jacob L
02/25/20
Convenient Call Management
What do you like best? I like the click to dial and the talk to text voicemails are awesome. It's nice when I'm in a meeting to glance at a voicemail and read the message. What do you dislike? Everything with Ringcentral works great! What problems are you solving with the product? What benefits have you realized? I can click to dial, check voicemails, call via PC
AI
Administrator in Food Production
11/25/19
RingCentral Contact Center
What do you like best? We migrated to this company from TTC. They were supportive throughout the implementation and provide a great product. What do you dislike? Their system isn't built for Restaurant use so the features they had available were for a more corporate level business. Recommendations to others considering the product: Great for business corporate use. What problems are you solving with the product? What benefits have you realized? Great business for managing ...
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AI
Administrator in Human Resources
11/13/19
Amazing asset!
What do you like best? I absolutely love how easy it was for me to learn how to use. Changing my numbers, as well as changing information to match with the agencies is so much easier and my sales manager is very helpful too! What do you dislike? Pricing could be a little better but it has helped me Increase business and productivity so I am not complaining at this time! What problems are you solving with the product? What benefits have you realized? The cost of the VCC we ...
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UI
User in Security and Investigations
10/22/19
reviewing ring central
What do you like best? It's easy to make the calls by hovering over the phone number. What do you dislike? When leaving voicemails it would be nice to have a drop box meaning an automatic voicemail button where we wouldn't have to keep repeating ourselves. What problems are you solving with the product? What benefits have you realized? you can make calls easy.
UI
User in Computer Software
09/25/19
ringcentral is cool
What do you like best? i like that i can connect with prospects and dial on comouter What do you dislike? nothing to dislike its really a good tool Recommendations to others considering the product: get it What problems are you solving with the product? What benefits have you realized? calling propoects vs not calling prospects
NG
Nadia G
07/08/19
Buggy dialer
What do you like best? click to dial is the way to go. speeds up my process for making a lot of calls. What do you dislike? We use the Google extension on top of Salesforce and Outreach and there's a popup that's supposed to appear when you hover over a phone number. That popup only appears about 20% of the time in several places on my screen and I often have to reload Salesforce or restart my computer to get it to work properly. What problems are you solving with the product? What ...
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