RingCentral Contact Center

Must use an IT guy

What do you like best? I like that I don't need to log into my voicemail on my phone and I can just look at my computer to see who has left a voicemail and the voicemails are computed from oral to written form. What do you dislike? We get calls forwarded from an initial tier and the callers identification doesn't follow from tier to tier. I dislike that voicemails are not always accurate so you may have to listen to the voicemail and that calls can't be made successfully (based on our ...

Mediocre at best

What do you like best? The app does make answering after hours calls pretty easy. What do you dislike? The call quality can be sub par especially if on wifi What problems are you solving with the product? What benefits have you realized? The app allows me to use a personal phone to answer work calls wherever I am .... most of the time, without using my minutes

RingCentral - DON"T ANSWER

What do you like best? What I liked best was that it dialed out...most of the time What do you dislike? Connections were shoty, video was delayed and voice choppy Recommendations to others considering the product: See what dialpad is doing and take note. RingCentral has to update its self on all levels or they will be left in the dust What problems are you solving with the product? What benefits have you realized? We were using RingCentral for a dialer

rc

What do you like best? resolution issues seem to come fast . The customer service is very helful What do you dislike? sometimes when things go wrong they do not notify us What problems are you solving with the product? What benefits have you realized? The resolution issues

Ring Central

What do you like best? The ability to link ring central to a lead record in Salesforce and the accessibility of it on my personal phone What do you dislike? There seems to be a lot of bugs, calls are dropped, after an hour of talk time it will not log to Salesforce, sometimes the phone never rings What problems are you solving with the product? What benefits have you realized? contacting leads by phone, text, the ability to track leads

Ringcentral Review

What do you like best? I like how everyone you work with us easily accessible with direct ext What do you dislike? Calls getting dropped during transfering Recommendations to others considering the product: Just make sure its compatible What problems are you solving with the product? What benefits have you realized? Being able to have calls recorded and the benefits if quality control.

ringcentral review

What do you like best? I liked the bells and whistles. Being able to easily send a fax or text was great. What do you dislike? I didn't like the call monitoring. It was very choppy and not easy to use at all for a manager. Recommendations to others considering the product: no What problems are you solving with the product? What benefits have you realized? to increase call volume per day

Not the best connection

What do you like best? I like that you can sync your ring central to your cell phone and use the app to make and receive calls and text messages. What do you dislike? I do not like that there are so many connection issues. I get a lot of complaints of people not being able to hear me and bad connection even though I am hardwired in and have a perfect connection. What problems are you solving with the product? What benefits have you realized? Able to take calls when I am away ...

Buggy dialer

What do you like best? click to dial is the way to go. speeds up my process for making a lot of calls. What do you dislike? We use the Google extension on top of Salesforce and Outreach and there's a popup that's supposed to appear when you hover over a phone number. That popup only appears about 20% of the time in several places on my screen and I often have to reload Salesforce or restart my computer to get it to work properly. What problems are you solving with the product? What ...

Don't like Ring Central

What do you like best? not much really - see longer list of dislikes below What do you dislike? - no numbers for key international countries including India - no way that I can tell of setting default chime on when someone joins. This is pretty basic for a video conference system - some video conferences start with video on as default, that has caught me and my participants by surprise (not in a good way) - rescheduling an existing meeting is flaky - sometimes the reschedule ...