RingCentral Contact Center

Solid Features with Customizable Options

What do you like best? The inContact Studio allows you to customize your call/email/chat queues as needed for your business. What do you dislike? There are some features that are lacking (saving chat transcripts to external sources), but most of them appear to be in development of some sort as they are rolling out updates fairly frequently. What problems are you solving with the product? What benefits have you realized? We use the email queuing to allow us to view SLA and KPI ...

Good Product

What do you like best? I like that I was able to replace gotomeeting with the built in meeting place. I also like the monitoring ability. What do you dislike? How it defaults meetings to my laptop screen when my main monitors are on. You need to exit full screen and drag from there, which is not convenient What problems are you solving with the product? What benefits have you realized? Remote forwarding and soft phone access plus virtual meetings and coaching ability

RingCentral Contact Center

What do you like best? We migrated to this company from TTC. They were supportive throughout the implementation and provide a great product. What do you dislike? Their system isn't built for Restaurant use so the features they had available were for a more corporate level business. Recommendations to others considering the product: Great for business corporate use. What problems are you solving with the product? What benefits have you realized? Great business for managing ...

Not a fan

What do you like best? I like the fact I can dial out from my PC What do you dislike? ITs laggy. it requires a password every time you ring central times out Recommendations to others considering the product: Its all internet based, so if you get slow connection no calls can be made think about that What problems are you solving with the product? What benefits have you realized? Im not really solving any problems I use it dial and to txt claimants

Has a lot of bugs but is on the right track

What do you like best? Easy to text and call people from the app, without giving out my personal cell phone number What do you dislike? Has a lot of bugs. Sometimes we have issues with settings changing without our consent Recommendations to others considering the product: Make sure you fully understand how to set up your settings before going live. There are a lot of "standard" settings that don't make sense in our business anyway. What problems are you solving with the ...

Good call program for beginners

What do you like best? I like the fact that you can hook it up to your Zoho CRM account so that it's easy to call certain leads, without having to type in the number manually - risking error. Also like that you can text from it and it keeps all of your records. What do you dislike? I do not like that the caller ID only shows up for incoming calls and some voicemails. On your call log & missed call log - all it shows are numbers. Recommendations to others considering the product: ...

Adequate Solution

What do you like best? Easy to create and manage groups/extensions. What do you dislike? No round-robin option available for use on iPhones. This makes it difficult to evenly distribute calls. Recommendations to others considering the product: Consider what type of devices you will be using - I believe that many of our difficulties are caused by using cell phones as opposed to landlines. Many features that we would like to utilize are not available for mobile phones but ...

Work in progress

What do you like best? How it integrates into Salesforce. Also, how it operates as a cell phone app and desktop app. I like how the voicemail had caller ID. Prefer mobile app over desktop app. We are working on having it log our calls in Salesforce but not quite there yet. I think we would be a little skeptical based on how the calls log our voicemails right now. Definitely a neat feature! What do you dislike? The Salesforce integration is a bit trickier than imagined. Read through ...

Wonderful option for support calls + syncs with other services nicely

What do you like best? It integrates with Excel or Zendesk very easily (will either comes in as an Excel email or a ticket in Zendesk), calls sounds very clear, and it's overall pretty easily to navigate. What do you dislike? Transferring can be a pain in my opinion. It's just more convoluted than it needs to be. I wish it has some more idiot proof and simple way to do it. What problems are you solving with the product? What benefits have you realized? Customer support. It makes ...

reviewing ring central

What do you like best? It's easy to make the calls by hovering over the phone number. What do you dislike? When leaving voicemails it would be nice to have a drop box meaning an automatic voicemail button where we wouldn't have to keep repeating ourselves. What problems are you solving with the product? What benefits have you realized? you can make calls easy.