RingCentral Contact Center

Virtual Contact Center

What do you like best? It is best for Virtual Contact Center. With the pandemic we were able to transition very easily. Vey easy to track what the team members are doing, and track how long they are spending on their calls. Easy to communicate with consumers. Conference and chat is a plus. Out bound call features is great as well. What do you dislike? It is not capbalble of holding a queue for a long time, gotten complaints that call get disconnected after a while. However they do ...

Convenient Call Management

What do you like best? I like the click to dial and the talk to text voicemails are awesome. It's nice when I'm in a meeting to glance at a voicemail and read the message. What do you dislike? Everything with Ringcentral works great! What problems are you solving with the product? What benefits have you realized? I can click to dial, check voicemails, call via PC

Amazing asset!

What do you like best? I absolutely love how easy it was for me to learn how to use. Changing my numbers, as well as changing information to match with the agencies is so much easier and my sales manager is very helpful too! What do you dislike? Pricing could be a little better but it has helped me Increase business and productivity so I am not complaining at this time! What problems are you solving with the product? What benefits have you realized? The cost of the VCC we ...

ringcentral is cool

What do you like best? i like that i can connect with prospects and dial on comouter What do you dislike? nothing to dislike its really a good tool Recommendations to others considering the product: get it What problems are you solving with the product? What benefits have you realized? calling propoects vs not calling prospects

its ok

What do you like best? it's nice to take calls on my computer and it's easy enough What do you dislike? ugly UI, not the same as mobile calling, hard to find text messaging Recommendations to others considering the product: it's fine. work on the UI What problems are you solving with the product? What benefits have you realized? its cheaper for my company than buying me a work phone

Ring Central has improved my business

What do you like best? I like that my entire company can use this software on their computer or on their cellphones. What do you dislike? I dislike the updates, sometimes we have issues afterwards. What problems are you solving with the product? What benefits have you realized? We are able to communicate more efficiently and get more done.

Enjoy using ring central

What do you like best? I find ring central to be very user friendly and a convenient one-stop application for communicating. What do you dislike? Sometimes my phone calls will get dropped or I will get disconnected from a meeting. What problems are you solving with the product? What benefits have you realized? A convenient method of communication.

Best for text messaging and ok for its other functions

What do you like best? I liked that there was an easy-to-use was a running text log . I coud also call out. What do you dislike? The conference features were not as good as Zoom Recommendations to others considering the product: It was inexpensive and easy. What problems are you solving with the product? What benefits have you realized? We needed to have a text tool instead of texting on our phones

Great product for office use!

What do you like best? Ring Central is easy to use anywhere. It is easily downloaded on my phone, and allows me to be in touch with my team no matter where I am. I'm able to easily connect with my remote team and show them how to handle things directly on my screen with ease. I am also able to have remote meetings with clients without having to travel. We handle clients all over Canada, USA, and even Puerto Rico, so it is very hard to always be able to travel and have face to face ...

Love the app and that I can take calls anywhere

What do you like best? I love that this software allows you to take calls on your mobile phone through the app. I can work remotely from anywhere and my staff can call me anytime. I can also check out the live reports and see the queue activity and what my team is up to. What do you dislike? I do not like that the live report aspect sometimes is inaccurate. It often times tells us that we have calls holding when we do not in-fact have calls holding. We have reported this to their ...