9.4
Spot Score
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Reward Gateway offers custom pricing plan
Reward Gateway's app has shown to be a valuable tool for many users, offering significant savings and a wide range of discounts. Users have reported saving substantial amounts, with one user mentioning saving over £340 and finding the discounts to add up quickly. The app also provides a variety of offers and excellent customer service according to multiple users ...Read more
Quick response and resolution to customer issues, providing excellent service.
Great range of offers with helpful instant vouchers, making savings easy.
Efficient and professional customer service, resolving problems promptly.
Easy-to-use platform for accessing discounts, benefits, and reward statements, enhancing the employee experience.
Lack of clarity on refund policies and processes, leading to confusion and dissatisfaction with returns.
Issues with certain vouchers not functioning properly or being non-refundable, causing frustration and financial loss for users.
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Sohail Nabi
07/17/24
As an ex customer service manager of…
As an ex customer service manager of many years, the customer experience was easy and effortless, which is all anyone ever wants when they have an issue to sort out. After raising my claim, I promptly received acknowledgement, a short while later a further update on my claim provided with a timescale of when I should next expect to hear from them. Then today, a further update confirming my happy resolution and I'm a happy customer! Keep up the great work!
LJ
Lesley Jordan
07/05/24
I made a mistake with purchase of…
I made a mistake with purchase of instant voucher, and team were able to resolve next day. Fantastic.
DS
Danielle Smith
07/02/24
beware no refund if things go wrong!
I have purchase a couple of things and have been really happy but my last experience has put me off using it again. I purchased an instant B&Q voucher to purchase a door, because it was sold by a verified seller it said i could not pay with a gift card. I thought this was ok because i was purchasing a voucher and there was a section to use a voucher. What arrived was an egift card. I immediately tried to get a refund on the giftcard because I couldn't use it and was told I couldn't get a ...
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TA
Tony Andrew
07/01/24
Reward Gateway experience
I have a gateway reward card and I had topped up, but something when wrong with the process, and took the money out of my account but didn't top up the card. I contacted the helpline and was assured I would be reimbursed in one to three days. Once home I received an email from Angela and found that I had been reimbursed straight away. Thanks very much to Angela and the team Kind regards Tony
TJ
Tamara Jankulovski UK
06/30/24
I had a problem with my gift card
I had a problem with my gift card, so I requested a refund, and it was immediately processed.
MB
Mitch Bryant
06/28/24
Great Customer Service
Petra was great at helping me resolve a refund for a voucher that didn’t work at the venue.
C
Consumer
06/20/24
I had a couple of queries which were…
I had a couple of queries which were responded to quickly and efficiently.
S
Steven
06/14/24
Refund not given
Wasn't clear that immediate payment would be taken via the Smart Spending app rather than via the virgin experience day site. Chased my refund multiple times now
T
Thomas
06/10/24
Extremely helpful when the mistake was…
Extremely helpful when the mistake was mine. Fantastic service
M
MM
06/06/24
Instant does not mean instant…It takes…
Instant does not mean instant…It takes time for the money to be transferred (sometimes more than a day) but if you contact the team directly, they speed the transaction up and are very responsive to contact
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at hello@spotsaas.com.
