Reward Gateway Reviews in January 2025: User Ratings, Pros & Cons

Excellent customer service

Excellent customer service from Westfield today. I had an issue with the use of an instant voucher (retailer website not very clear that it could not be used on the selected item) and this was resolved very promptly and efficiently.Thank you.

As an ex customer service manager of…

As an ex customer service manager of many years, the customer experience was easy and effortless, which is all anyone ever wants when they have an issue to sort out. After raising my claim, I promptly received acknowledgement, a short while later a further update on my claim provided with a timescale of when I should next expect to hear from them. Then today, a further update confirming my happy resolution and I'm a happy customer! Keep up the great work!

I made a mistake with purchase of…

I made a mistake with purchase of instant voucher, and team were able to resolve next day. Fantastic.

Reward Gateway experience

I have a gateway reward card and I had topped up, but something when wrong with the process, and took the money out of my account but didn't top up the card. I contacted the helpline and was assured I would be reimbursed in one to three days. Once home I received an email from Angela and found that I had been reimbursed straight away. Thanks very much to Angela and the team Kind regards Tony

I had a problem with my gift card

I had a problem with my gift card, so I requested a refund, and it was immediately processed.

Great Customer Service

Petra was great at helping me resolve a refund for a voucher that didn’t work at the venue.

I had a couple of queries which were…

I had a couple of queries which were responded to quickly and efficiently.

Extremely helpful when the mistake was…

Extremely helpful when the mistake was mine. Fantastic service

Instant does not mean instant…It takes…

Instant does not mean instant…It takes time for the money to be transferred (sometimes more than a day) but if you contact the team directly, they speed the transaction up and are very responsive to contact

I had an issue claiming a reward and…

I had an issue claiming a reward and they were really helpful and fast.