9.4
Spot Score
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Reward Gateway offers custom pricing plan
Reward Gateway's app has shown to be a valuable tool for many users, offering significant savings and a wide range of discounts. Users have reported saving substantial amounts, with one user mentioning saving over £340 and finding the discounts to add up quickly. The app also provides a variety of offers and excellent customer service according to multiple users ...Read more
Quick response and resolution to customer issues, providing excellent service.
Great range of offers with helpful instant vouchers, making savings easy.
Efficient and professional customer service, resolving problems promptly.
Easy-to-use platform for accessing discounts, benefits, and reward statements, enhancing the employee experience.
Lack of clarity on refund policies and processes, leading to confusion and dissatisfaction with returns.
Issues with certain vouchers not functioning properly or being non-refundable, causing frustration and financial loss for users.
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IO
Iain Oglesby
09/19/24
I paid £95 for a £100 Sainsburys…
I paid £95 for a £100 Sainsburys voucher on the app, came to pay at the Sainsburys till and the app flash on and off for about 30 seconds then it basically said computer says no. I had to pay with same bank card these cowboys just stiffed me for. The app seems great for taking your money but has trouble giving you the benefit. Logged a ticket with the customer service and 18 hours later called to confirm that they are yet to actually look at the ticket to even start processing giving me ...
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A
Andy
09/03/24
Great Offers & Service
Great range of offers, instant vouchers are so helpful, and service (when needed) is fast and simple.
SC
Steve Cooke
08/13/24
Resolved my issue very promptly with…
Resolved my issue very promptly with clear communication
B
Bigpant$
08/07/24
Great customer service
Great customer service. Organised full refund for me on a voucher.
AC
Anna C
08/07/24
Best customer service ever!
Best customer service ever!! Fast, patient and resolved my issue in 2 days without having to drag it out or send it to someone else to fix it. 10/10 I totally recommend it!
S
Sam
08/05/24
Live chat at midnight which wasn't a…
Live chat at midnight which wasn't a robot, query then resolved within 12 hours, helpful and clear communication
CT
Craig Thompson
08/01/24
The customer services staff were prompt…
The customer services staff were prompt and helpful, I got my issue sorted quickly without any trouble.
P
Pippa
07/31/24
Quick response and easy instructions to…
Quick response and easy instructions to follow for me. Polite helpful service
VL
Vikash Lakhani
07/30/24
Excellent customer focus
Outstanding and efficient customer service!
TF
Tim Fenton
07/25/24
Excellent customer service
Excellent customer service from Westfield today. I had an issue with the use of an instant voucher (retailer website not very clear that it could not be used on the selected item) and this was resolved very promptly and efficiently.Thank you.
