ReviewTrackers Reviews in May 2025: User Ratings, Pros & Cons

We use the API and it seems to work well.

What do you like best? Seems pretty solid. I get the info I expect and don't have to monitor the process that pulls this information. With the upgrade to v2.0 of the API, the search criteria is a bit better than it was. What do you dislike? As we are reselling, adding and removing locations to monitor is a bit cumbersome. Would be nice if we could automate this. Also, the documentation for the APIs is not as good as it could be. There are some parameters that are just not documented ...

Helpful and knowledgeable staff keep things easy

What do you like best? I appreciate the speed in which the ReviewTrackers team works to respond and resolve any questions or concerns my colleagues or I may have. They are also excellent at providing guidance and additional insight on a space our business is unfamiliar with (social media. What do you dislike? Would love for ReviewTrackers to have the ability to also capture BBB complaints, as opposed to just customer reviews. What business problems are you solving with the product? ...

Voice of Client is vital! We wouldn't trust this aspect of our success to anyone but ReviewTrackers.

What do you like best? I like that I can focus on 'good business' and not have to monitor or worry so much about potential bad reviews. What do you dislike? I was told about website integration during a pre-sale conversation, but I have not had the time to integrate it. It was a very attractive feature that would guide negative reviews internally for response while posting positive. What business problems are you solving with the product? What benefits have you realized? It is not ...

Review Trackers is First Rate

What do you like best? Takes all of the pain of monitoring multiple sites without having to do much work. Instant feedback allows us to quickly respond to reviews and thank customers for great reviews. What do you dislike? I don't have anything negative to say at this time. Recommendations to others considering the product Make sure you work with the ReviewTrackers team when setting up your account. They can make it a lot easier and same you a fair amount of time by letting them ...

Outstanding platform!

What do you like best? Real time alerts allow me to focus on other areas of our business What do you dislike? I like all features and ease of use for this platform Recommendations to others considering the product The cost is really reasonable and the real time notifications keep you on top of all your reviews, allowing you to focus on other areas of your business. What business problems are you solving with the product? What benefits have you realized? The real time alerts ...

Love ReviewTrackers

What do you like best? The review notifications. This helps us stay on top of negative reviews for our clients. What do you dislike? Nothing that comes to mind. It could be less expensive, but then again they have to make money, right? Recommendations to others considering the product Trial the program for one location. What business problems are you solving with the product? What benefits have you realized? We use ReviewTrackers to manage our clients' online reputations. This ...

Review trackers is an extremely useful tool

What do you like best? I really appreciate how I can have all reviews at my finger tips through email of review trackers and then can continue on by clicking on the link if I want to respond. There are so many portals we are reviewed on that I never realized until review trackers. I feel I can better respond to our fans, customers, and those that may have immediate feedback that needs attention. I feel much more connected to our customers. What do you dislike? That they came through ...

Great way to consolidate the online review effort

What do you like best? I have been very pleased with Review Trackers. It is an affordable and easy to use system that helps me consolidate and be more accountable with my online review efforts for clients. What do you dislike? Although I think it can be more robust and integrate with business websites better, it delivers on ease of use and results. Recommendations to others considering the product If you are an individual or agency looking to organize and consolidate your review ...

Efficient and cheap

What do you like best? Much easier than browsing review sites daily for multiple businesses. Easy to add new businesses, and great reports. Adding multiple users with different access levels is simple as well. The request review function is pretty slick as well. What do you dislike? There is a slight lag time between a review being posted and an alert being emailed. Some Yelp reviews that are filtered do not get captured. What business problems are you solving with the product? What ...

ReviewTrackers makes my job easy!

What do you like best? I love a lot of things about ReviewTrackers. First, the ease of having your reviews compiled for you is phenomenal. Second, the notifications allow you to have as much exposure or as little to the reviews as you want. Finally, it is easy to use as a team or team manager. What do you dislike? The only thing I don't love is that if you want to respond to a Google review, there is not a way to take you directly to the review like there is on a TripAdvisor review, ...